Unable to load builtin subtitles after 0.17 update

[adarshv90]

Describe the bug

I have my server running on a Raspberyr Pi 4B. The media source is Google Drive mounted using Rclone. Most of my media are h265 mkv files.

Built-in subtitles fail to load on the Android TV client. When I select any of the built-in subtitles, it says Loading subtitles... and after a while, it fails and displays a toast saying Unable to load subtitles. If I extract the subtitles out and include them as srt files in the folder, it loads correctly. Only an issue when loading built-in subtitles

Before the recent 0.17 update, I had the option to switch players to LibVLC. It used to work with that (though, no subtitle styling). But with the new update, I don't see an option to use LibVLC player.

Please fix this issue with the builtin player or provide an option to switch to LibVLC

Logs

No response

FFmpeg logs

No response

Media info of the file

No response

Application version

0.17.0

Device information

Hisense HiSmartTV A4

Android version

Android 9

Jellyfin server version

10.9.2

[VampiricAlien]

The subtitle issue has been reported and is due to be fixed in the coming updates.
#3492
#3825

[podopie]

Is there a pull request or branch to follow?

I don't know if this is helpful, but what I've noticed is that the selector is inaccurate. On one film, if I select English PGSSUB, I get the error, but if I select French PGSSUB, it loads the English subtitles. I've tested on the web client and the web client does this accurately (english PGSSUB loads english, French PGSSUB loads French).

External subtitles seem correct.

[tundrablasen]

0.17.4 did not fix this bug. @adarshv90

Still takes half a minute nor sometimes a whole minute to load a subtitle. Often subtitles loading fails totally

[gbals001]

Think this is the fix - coming in 0.18.0 (when that is, i dont know) - #3825

[tundrablasen]

Think this is the fix - coming in 0.18.0 (when that is, i dont know) - #3825

thanks for pointing in the direction where we can track progress. I guess we going to wait for 0.18 then.

[Hello-World-Traveler]

I think this still could be an issue on 0.18 beta, I am having issues trying to get subs to load on movie. (4k HDR HEVC)
@nielsvanvelzen

[nielsvanvelzen]

Subtitle handling was completely rewritten in 0.18 and now supports embedded subtitles without extracting them server side. You'll need to install the beta version that is not released on Google Play yet. If you still encounter issues with subtitles open a new issue with sufficient details so I can reproduce the problem.