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Call log backing up, but not MMS nor SMS [sent via Signal] #817

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avicado opened this issue Oct 17, 2017 · 10 comments
Closed

Call log backing up, but not MMS nor SMS [sent via Signal] #817

avicado opened this issue Oct 17, 2017 · 10 comments

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@avicado
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avicado commented Oct 17, 2017

First of all, I just want to say I really love your app - thank you!
Every so often I get notification error messages, like "IO error" or some kind of authentication error. I'll investigate and find that not everything has been automatically backed up. I'll perform a manual backup, only to find that the call logs get backed up but nothing else does.
I do have 2 Factor authentication turned on my Google account - does that get in the way? Do I need to create a separate app password for SMS Backup+
Everything was working fine on my Samsung Galaxy S4... but then it stopped consistently working when I transferred over to a Samsung Galaxy J7 Perx. Now that I'm on an LG stylus, it appears to be working better, yet still hasn't backed up any MMS messages since February 2017.
Thanks in advance for your assistance and advice!

@Bobbi1970
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I'm having the same problem. Have you found a solution as of yet?

@avicado
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avicado commented Feb 19, 2018

I have not. I'm extremely disappointed.
I just tried setting SMS Backup+ as my default messaging app, using the reset option within the app, and attempting to synchronize again... it appeared to get to about 15 SMS messages before stalling.
The log appeared to indicate that the auto backup tried to start during this manual backup - perhaps that caused both to fail?
I'm usually pretty good at troubleshooting technical issues, but I'm not going to fumble blindly in the dark with a product that hasn't been updated in 2.5 years (and that the author himself doesn't deign to check his own github on a regular basis). Libraries and protocols can change over time, and if a programmer is going to abandon his own product, the least he could do is recommend a decent replacement.

@avicado
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avicado commented Feb 19, 2018

My apologies for the tone of my last comment - having looked through the closed issues, I see that Jan does visit this github more often than I had surmised. I am sorry for making an incorrect assumption without checking first.
I also realized that I neglected to mention that my default SMS application is Signal. I don't understand why it was working before and no longer works, however, unless a recent update in Signal cut off access to the local SMS store.

@jberkel
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jberkel commented Feb 21, 2018

@avicado for signal, see #841. also please try the beta version, it gets updated frequently. I will release a new "official" version soon.

@avicado
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avicado commented Feb 21, 2018

Awesome - thank you so much for the tip & the speedy response! 👍

@avicado
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avicado commented Feb 21, 2018

Sorry, could you please clarify - you did mean try the beta version of SMS Backup+, not the beta version of Signal, correct?
I'm assuming I can find the APK here on GitHub?
Thank you in advance!

@jberkel
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jberkel commented Feb 21, 2018

@avicado yes, you can find the latest APK here: 1.5.11-BETA12

@Androidsimon
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Can I install the beta version from the play store? Or is there instructions on how to install on a stock Android device

@jberkel
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jberkel commented Mar 4, 2018

@jberkel jberkel changed the title Call log backing up, but not MMS nor SMS Call log backing up, but not MMS nor SMS [Signal] Mar 28, 2018
@jberkel jberkel changed the title Call log backing up, but not MMS nor SMS [Signal] Call log backing up, but not MMS nor SMS [sent via Signal] Mar 28, 2018
@jberkel
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jberkel commented Mar 28, 2018

Closing as duplicate of #841

@jberkel jberkel closed this as completed Mar 28, 2018
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