File upload not working on rocket.chat

[farhansecur]

I have installed rocketchat on AWS ubuntu AMI using snap as per the following tutorial link.

https://rocket.chat/docs/installation/manual-installation/ubuntu/.

Everything is working except file upload as it gets stuck on 0%.
I have tried following but no luck

• tried keeping media types black
• changed protect uploaded files to "false"
• changed storage type to " FileSystem" from " GridFS"
• manually entered a path in "system path" under "file system" section.

Please help me fix this issue. Thank you

[jalik]

Hello,
Please try to look into the logs if there are any to see what is the error.
Maybe it's a permission error on the temporary upload path, try to change it.
Have you contacted Rocket.Chat for your problem ?

[grahhnt]

I have found that if the absolute url does not match the hosted url it will error, ensure that you have your host url set properly.