| copyright | lastupdated | subcollection | keywords | ||
|---|---|---|---|---|---|
|
2022-04-12 |
mqcloud |
problem, issue, report |
{{site.data.keyword.attribute-definition-list}}
{: #mqoc_report_prob}
For issues related to lite or paid queue managers, there are several forums where you can ask questions and read the responses to many existing queries.
- MQSeries.net{: external}
- StackOverflow{: external}
- List-Server{: external}
- IMWUC MQ forum{: external}
For issues related to a paid queue manager (e.g. xsmall/small/medium/large) please open a support ticket.
Using the IBM Cloud console:
- Click Support in the top right header bar, and then Add Ticket
- Select Ticket type Technical
- In the Select a resource context dropdown, select Resource Group
- In the Technical area of support dropdown, select Integrate
- In the Resource group dropdown, select the group in which your service instance is located (e.g. "Default")
- In the Associated Resource dropdown, select the service instance in which your queue manager is located (e.g "MQ-1r")
- In the Subject give a concise description of the problem you are seeing (e.g "Queue manager fails to deploy")
- In the Brief Description give the details of the problem including the hostname of the queue manager that you are working with (for example qm1-abcd.qm.us-south.mq.appdomain.cloud) and any further details which might help us resolve the issue
Click Submit when the form is complete.