Hotspot shown as OFFLINE in the Helium Web Console

[LoraTomJerry]

1. Are you using Helium hosted Console or running your own open source Console?
   Helium hosted Console

2. If you are on Helium hosted Console, which url are you currently on?
   https://console.helium.com/coverage

3. If you are experiencing bugs in Helium hosted Console, please specify your Organization name and Device ID
   Org: tomsfactory_de Hotspot: exotic mango anteater

Please describe your issue:
My hotspot is shown as OFFLINE in the Helium Web Console (Coverage). In the Helium Wallet app, as well as in the Sensecap cloud app and in the Moken Explorer, the hotspot is displayed as ONLINE. It also receives and sends packets according to Console and collects IOT, but still it shows OFFLINE in the Helium Console. What's the reason for that?