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BUG: Integration connected in flow but does not show up in event log #1234

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lytzV opened this issue Jul 18, 2022 · 0 comments
Open

BUG: Integration connected in flow but does not show up in event log #1234

lytzV opened this issue Jul 18, 2022 · 0 comments

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@lytzV
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lytzV commented Jul 18, 2022

  1. Are you using Helium hosted Console or running your own open source Console? Helium hosted console

  2. If you are on Helium hosted Console, which url are you currently on? console-vip.helium.com

  3. If you are experiencing bugs in Helium hosted Console, please specify your Organization name and Device ID
    Org: Smart Mimic
    Device id: 254cd699-c677-4a66-9879-e0d2cc5b59d0
    Please describe your issue:
    As we can see, the integration shows up in the Flows section but the event log is showing 0 integration message. I've also checked the verbose event log json file and there is neither integration request nor response.

Screen Shot 2022-07-18 at 4 10 49 PM

There is another device that also connects to the same 2 integrations, and it exhibits some weird behaviors as well: 0 integration message -> 4 successful integration messages -> integration error.
Org: Smart Mimic
Device id: 5481d2bb-989e-4492-be60-349a99d68325
Screen Shot 2022-07-18 at 4 15 54 PM

Expected behavior: there should be 4 integration messages for the 2 integrations that this device has. Moreover, if there are errors in integrations, it should also show up as an event.

Cannot figure out the root cause, although the devices are uplinking very frequently (every 5 to 10 seconds).

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