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Discovery Research Phase 1
kelseylondon edited this page Jan 27, 2023
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- What is the process of expunging criminal records?
- Who is involved in the process of expunging criminal records?
- What are the pain points for people involved in the process of expunging criminal records?
- To understand and map the expungement process in the state of California and across the United States
- Outcome: generate service/process map
- To identify the goals, needs, and pain points of people going through the expungement process
- Outcome: identify problems that Expunge Assist could address
- Outcome: generate user personas for key user groups
- Desk research: review prior research on expungement (primarily from Code for America) and expungement laws in California and across the United States
- Participant observation of legal clinics
- Interviews with stakeholders (legal clinic professionals and participants in legal clinics)
- Complete
Desk Research:
- Summary of First and Second Phases of Discovery Research
- Research on Rights & Record Clearance 2019
- Review of CFA User Personas
Stakeholder Interviews:
Personas:
Service Map:
- Service Map from First Phase of Discovery Research
- Service Map from Second Phase of Discovery Research
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