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Discovery Research Phase 1

kelseylondon edited this page Jan 27, 2023 · 2 revisions

Research Date: Fall 2019-Spring 2022

Summary of Research

Questions

  • What is the process of expunging criminal records?
  • Who is involved in the process of expunging criminal records?
  • What are the pain points for people involved in the process of expunging criminal records?

Purpose

  • To understand and map the expungement process in the state of California and across the United States
    • Outcome: generate service/process map
  • To identify the goals, needs, and pain points of people going through the expungement process
    • Outcome: identify problems that Expunge Assist could address
    • Outcome: generate user personas for key user groups

Methods

  • Desk research: review prior research on expungement (primarily from Code for America) and expungement laws in California and across the United States
  • Participant observation of legal clinics
  • Interviews with stakeholders (legal clinic professionals and participants in legal clinics)

Current Status

  • Complete

Relevant Issues

Outstanding Task Items

Assets

Desk Research:

Stakeholder Interviews:

Personas:

Service Map:


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