Onboarding Project: User Experiences of Onboarding members at HfLA

[InbalRL]

Overview

The goal of this project is to identify challenges and pain points in the onboarding process for the newest members at Hack for LA.

Action Items

• Formulate draft Research Plan
• Review & revise with UI/UX CoP Co-leads
• Send first draft of Research Plan using Reach Bonnie form
• Recruit UX Researchers to work on this issue
• Assign teams & roles to UX Researchers
• Finalize Research Plan, by UX Researchers
• Analyze Survey Data by UX Researchers
• Summarize survey Data
• Create Slide Deck presentation/report of research findings
• Send GitHub Issue using Reach Bonnie form
• Review & revise based on feedback from Bonnie
• Present & share Findings & Insights with Bonnie
• Present & share Findings & Insights with UI/UX Community of Practice
• Update Wiki

Resources/Instructions

Onboarding project Google folder

Resources for creating this issue

1.01 Wiki Template: Mentor Research Output Overview
1.02 Wiki Template: Intern Research Output Overview
1.03 Google Form Template: Internship Project Upload Recordings

Resources gathered during the completion of this issue

2.01 Google Drive Folder: HfLA Onboarding Experience
2.02 Google Doc: Research Plan
2.03 Google Sheet: Hack for LA Onboarding Survey (Responses)
2.04 Google Sheet: Survey Data Analysis Matrix

[ExperimentsInHonesty]

My understanding is that this team was going to review the onboarding form responses that have been collecting for over a year, and write up a presentation with analysis and summaries and recommendations. From that, we were going to make some changes to onboarding and then interview people to see if the changes we made improve their experience.

It's counterproductive to interview them now, given that we have not implemented any changes to address what X Number of participants have already communicated with us about.

Then we would tailor our questions to see if we made progress in improving the user experience in the areas that we made the changes. So how can you have the questions already written when we have not even decided what to change?