Allow for "link to service request" in URL

[mattyweb]

Description

Basically, it would be great to have a permanent link to a service request. Some URL that had the sr number in the query string for instance. This would let people bookmark service requests, email them, etc. We could also link to them from reports!

Action Items

Build something in the client that would parse the SR number out of the query string and show it on the map. Would just center to the request with the popup displayed. Would likely need to work for any SR (even ones that were closed, etc.)

[danarchen]

Suggestion: add sr link to popup?

[danarchen]

@adamkendis has feasibility been evaluated?

[adamkendis]

@danarchen No design work is needed for this ticket. I've removed the UI/UX label.

[mattyweb]

@adamkendis, Was thinking about this a bit. It might be good to create the shareable links like this:
https://dev.311-data.org/srnumber/1-1865751831

This would then pull up/redirect to the map with that request in the popup.

My thinking is:

1. That sharing by SR number makes sense since these are in the 311 system and are known to users
2. That we might want to show something other than the map in the future for these. Like we might create a request detail page with additional information that wouldn't fit in a popup.
3. We should expect these links to be shared in emails, Twitter, FB, etc. At some point we might want to use/create a URL shortener, but I think we're fine with this format for v2.

Any thoughts?

[adamkendis]

@mattyweb

That sharing by SR number makes sense since these are in the 311 system and are known to users
That we might want to show something other than the map in the future for these. Like we might create a request detail page with additional information that wouldn't fit in a popup.

• Makes sense and sounds good to me.

We should expect these links to be shared in emails, Twitter, FB, etc. At some point we might want to use/create a URL shortener, but I think we're fine with this format for v2.

• I agree this format should be fine.

I'll build this as laid out in your initial comment - going to 311-data.org/srnumber/1-1234567 will load the dot for that service request on the map and open the popup.

[github-actions]

This issue is stale because it has been open 90 days with no activity. Remove stale label or comment or this will be closed in X days.

[EchoProject]

@adamkendis if this work hasn't been started yet, is there any objection to moving this issue into v3 scope?

[EchoProject]

Task item:

• Find bookmark service request on actual myla311city.org.
• Search for service request #, test if you copy-paste the link into a new browser, does it take you to that service request.

Notes:
-If we can link the service request from the map, we will do that as part of v1.
-Provide args in URL string so people can bookmark our map and it will render the map and zoom to the request as part of v2.

[EchoProject]

After testing, the service request link does not render the desired service request page.
The URL gets redirected to the search page.
After examining html via Google Dev Tools, it looks like we can not link to the LA City site with LA City information.

UX: What is the use case for this feature?

• User may want to see if a specific service request has been closed; however, they can not bookmark the service request from the LA City site.
• Can we provide a service request link on the 311-Data app?
• Can the user then easily look up the official report on the LA City site?

Review with Engineering

Resource
https://myla311.lacity.org/portal/faces/home?_adf.ctrl-state=aeyjivsk0_5&_afrLoop=7899276625669728#!

[EchoProject]

Closing this issue after team discussion for lack of feasibility.