Current v1 map page not completely rendering for some users

[EchoProject]

Overview

We need to investigate and fix rendering errors with v1 website because some users are landing on the map page without the page completely rendering.

Action Items

• Try to replicate the problem (not rendering) or examine points from which errors are being returned.
• Identify why/ where the page is broken
• Fix the problem

Resources/Instructions

Initial Slack thread:
Adam Kendis 18 days ago
Hi Sarah, what browser are you using? Could you also right click on the page, click Inspect and screenshot or copy any errors you see in the console when loading the page?

Adam Kendis 18 days ago
It looks like the application is failing to get the map tiles from Mapbox. There has been at least one other report of this.

Eric Cho 18 days ago
Yeah, looks like the map isn’t fully rendering from the screen shot.
I’m meeting with Bonnie on Monday, so I can see if she has any ideas also, but Adam, let me know if you figure it out before then, please.
Thanks @sarah Nabelsi for bringing this to attention!

Adam Kendis 18 days ago
If you have any script-blocking browser extensions (ghostery), try disabling it for 311-data.com. I've seen it block API calls to Mapbox before

Sarah Nabelsi 17 days ago
I'm using chrome. Is this what you're asking for?
image.png
image.png

Sarah Nabelsi 17 days ago
It's been an issue for me across various laptops and browsers. If there's a solve, might be good to know and write it up since I plan to develop a workshop around this tool

Sarah Nabelsi 17 days ago
Thanks both!

Sarah Nabelsi 7:59 AM
every time i try to use the tool, it always looks like this
is there a setting I need to adjust?

[EchoProject]

We received feedback that the map not rendering was caused by using the URL 311data.com, with no "-". From the homepage, clicking on the Let's Get Started button takes you to the map visualization page; however, the graphic of the map doesn't render. Users ARE capable of using the filtering features to submit requests for data. Under some circumstances, data does not complete loading.

We should decide if we're going to keep this URL.

[EchoProject]

Closing this issue since we're no longer working on v1.