diff --git a/server/.env.example b/server/.env.example
index 225550f92..0609fc1af 100644
--- a/server/.env.example
+++ b/server/.env.example
@@ -39,6 +39,9 @@ GITHUB_SHA=DEVELOPMENT
 SLACK_WEBHOOK_URL=
 SLACK_ERROR_CODES=[400, 500]
 
+# Sendgrid
+SENDGRID_API_KEY=
+
 ######################### DOCKER-COMPOSE SETTINGS ########################
 
 COMPOSE_PROJECT_NAME=311_data
diff --git a/server/api/src/control/route_handlers.py b/server/api/src/control/route_handlers.py
index e1b4c44cd..dc9224083 100644
--- a/server/api/src/control/route_handlers.py
+++ b/server/api/src/control/route_handlers.py
@@ -6,7 +6,8 @@
     comparison as comp_svc,
     github as github_svc,
     map as map_svc,
-    status as status_svc)
+    status as status_svc,
+    email as email_svc)
 
 
 async def index(request):
@@ -92,7 +93,8 @@ async def feedback(request):
         'title': to.req.STR,
         'body': to.req.STR})
 
-    issue_id = await github_svc.create_issue(args['title'], args['body'])
-    response = await github_svc.add_issue_to_project(issue_id)
+    id, number = await github_svc.create_issue(args['title'], args['body'])
+    await github_svc.add_issue_to_project(id)
+    await email_svc.respond_to_feedback(args['body'], number)
 
-    return json(response)
+    return json({'success': True})
diff --git a/server/api/src/services/email.py b/server/api/src/services/email.py
new file mode 100644
index 000000000..173af17fe
--- /dev/null
+++ b/server/api/src/services/email.py
@@ -0,0 +1,37 @@
+from sendgrid import SendGridAPIClient
+from sendgrid.helpers.mail import Mail
+from settings import Sendgrid
+
+
+API_KEY = Sendgrid.API_KEY
+FROM_ADDRESS = '311-data@hackforla.org'
+
+
+def response(first_name, issue_number, feedback):
+    return f'''\
+{first_name},
+
+Thank you for contacting 311-data.org. A ticket has been created (#{issue_number}) and an email has been sent to our support team. Please be patient with our response time since we are all volunteers.
+
+Below is the information that we received from you:
+{feedback}
+
+Thanks again for your interest and we look forward to working with you.
+
+If you have any questions, feel free to contact us at 311-data@hackforla.org
+
+'''.replace('\n', '<br/>')  # noqa: E501
+
+
+async def respond_to_feedback(feedback, issue_number):
+    first_name, _, email, *__ = feedback.split('\n')
+    first_name = first_name.replace('First name: ', '')
+    email = email.replace('Email: ', '')
+
+    message = Mail(
+        from_email=FROM_ADDRESS,
+        to_emails=[email, FROM_ADDRESS],
+        subject='Thanks for your feedback',
+        html_content=response(first_name, issue_number, feedback))
+
+    return SendGridAPIClient(API_KEY).send(message)
diff --git a/server/api/src/services/github.py b/server/api/src/services/github.py
index d6eeb872f..4bf03ac3a 100644
--- a/server/api/src/services/github.py
+++ b/server/api/src/services/github.py
@@ -41,7 +41,8 @@ async def create_issue(title,
             response.raise_for_status()
             response_content = loads(response.content)
             issue_id = response_content['id']
-            return issue_id
+            issue_number = response_content['number']
+            return issue_id, issue_number
         except requests.exceptions.HTTPError as errh:
             return errh
         except requests.exceptions.ConnectionError as errc:
diff --git a/server/api/src/settings.py b/server/api/src/settings.py
index ce6300fa2..2cf40ad09 100644
--- a/server/api/src/settings.py
+++ b/server/api/src/settings.py
@@ -65,3 +65,7 @@ class Socrata:
 class Slack:
     WEBHOOK_URL = env('SLACK_WEBHOOK_URL')
     ERROR_CODES = env('SLACK_ERROR_CODES', to.LIST_OF_INTS)
+
+
+class Sendgrid:
+    API_KEY = env('SENDGRID_API_KEY')