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Unable to Click "Continue" Button on Consent Form in isiOSAppOnMac Mode on Apple Silicon macOS #3699

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malt03 opened this issue Nov 26, 2024 · 8 comments
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@malt03
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malt03 commented Nov 26, 2024

[REQUIRED] Step 1: Describe your environment

  • Unity version: 6000.0.26f1
  • Google Mobile Ads Unity plugin version: 9.2.1
  • Plugin installation method: Unity package manager
  • Platform: iOS app on mac
  • Platform OS version: macOS 15.0
  • Any specific devices issue occurs on: Apple Silicon mac (macOS running iOS app in isiOSAppOnMac mode)
  • Mediation ad networks used, and their versions: Admob only

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

  1. Run an iOS app built with Unity on an Apple Silicon Mac in isiOSAppOnMac mode.
  2. Use ConsentForm.LoadAndShowConsentFormIfRequired to display the consent form.
  3. Attempt to click the "Continue" button on the consent form.

Relevant Code:

ConsentForm.LoadAndShowConsentFormIfRequired();
スクリーンショット 2024-11-12 9 58 38

#3674
I am afraid that this issue has been closed, so I have created the same issue again.
If you have a reason for closing it, please let me know.

@RowdyWabbid
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I share this frustration. It's quite disheartening, especially after experiencing a surge in downloads for macOS, to then assume that no one can proceed.

Unity version: 2022.3.5f1
Google Mobile Ads Unity plugin version: 9.4
Plugin installation method: Import Custom Package
Platform: iOS app on mac
Platform OS version: macOS 15.1.1
Any specific devices issue occurs on: Apple Silicon mac (macOS running iOS app in isiOSAppOnMac mode)
Mediation ad networks used, and their versions: Admob only

@NVentimiglia NVentimiglia self-assigned this Nov 26, 2024
@NVentimiglia
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@malt03

Hi I am looking into this issue. This message does not look like one generated by the Google UMP SDK. Can you give me any more details on how you generate this message dialog?

@RowdyWabbid
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It's the default text when setting up the IDFA on the admob website. Clicking continue should then open Apples ATT panel to give consent for tracking.

@malt03
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malt03 commented Nov 27, 2024

I have created a small sample project to demonstrate this issue.

When you open this project, build it with the Device SDK, and launch it on macOS (Designed for iPad), the following message is displayed as expected. However, you will notice that the button shown in the message cannot be clicked.

https://github.com/malt03/UMPExample

スクリーンショット 2024-11-27 12 18 26

@malt03
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malt03 commented Dec 2, 2024

@NVentimiglia

Hi, I just wanted to follow up and see if you’ve had a chance to check the sample project I shared. Let me know if you need any additional details or if there’s anything unclear about reproducing the issue.

Thanks for your time and help!

@NVentimiglia
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@malt03

Engineering is looking into the issue. That said we think it might be that you did not add the test device id to the UMP configuration.

https://developers.google.com/admob/unity/privacy#testing

@malt03
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malt03 commented Dec 4, 2024

@NVentimiglia

Thank you for looking into this. Unfortunately, this issue is occurring in the production version of the released application, not during testing.

https://apps.apple.com/jp/app/id6737805204

@NVentimiglia
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Confirming that this is a larger issue than just Unity and engineering is looking into this.

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