Standard Banner Off Automatically

[MuhammadWaqasOfficial]

[REQUIRED] Step 1: Describe your environment

• Unity version: 2022.3.29f1
• Google Mobile Ads Unity plugin version: 9.2.0
• Plugin installation method: .unitypackage import
• Platform: iOS( issue not confirmed yet ), Android ( Issue Confirmed )
• Mediation ad networks used, and their versions: Applovin, Liftoff, Mintegral. (any respective admob 9.2.0 compatible versions)

[REQUIRED] Step 2: Describe the problem

Steps to reproduce:

Issue: Standard banner turns off automatically after some time when admob banner is shown in mediation configured build.
Banner didn't turn off and works correctly when admob is used without any mediation.

Edits:

• Test with real ads
• when it off, didn't show again even on automatic refresh or with banner.Show call
• Happens only on wifi internet, on mobile data its working correctly

[MuhammadWaqasOfficial]

Banner Showing

Banner Off Automatically

[MuhammadWaqasOfficial]

Test with real ads

[vinkini]

Do you get any callbacks on this Banner. Is it happening every time?. I am wondering if this has to do with Banner refresh. Even if we see an OnBannerAdLoadFailed callback, the SDK will make calls to load a new banner as long as refresh is not disabled for that ad unit ID.

[MuhammadWaqasOfficial]

Do you get any callbacks on this Banner. Is it happening every time?. I am wondering if this has to do with Banner refresh. Even if we see an OnBannerAdLoadFailed callback, the SDK will make calls to load a new banner as long as refresh is not disabled for that ad unit ID.

When banner is off, it didn't show up again even sdk loads new banner ad on OnBannerAdLoadFailed callback or even you call banner.show again and again.
Automatic refresh is not disabled. And when banner is off, banner refresh also not helps

Happen every time, in all my games with mediation.
Games with admob only not experiencing this issue.

[MuhammadWaqasOfficial]

one more thing, this happens only on wifi internet, on mobile data it works fine

[NVentimiglia]

Hi, can you submit a support request here please include your ad unit ids and the mediation adapters you are using.

[MuhammadWaqasOfficial]

Hi, can you submit a support request here please include your ad unit ids and the mediation adapters you are using.

no, i am not an google employee or have access to this

[NVentimiglia]

@MuhammadWaqasOfficial

I sent the wrong link, try this https://developers.google.com/admob/support