No Unifi Cloud Access

[Troubadoure]

I can login to my ubnt account and turn on cloud access in the Unifi dashboard, however when I go to login to my account I am unable to connect. By the looks of it the IP address for the docker container is being shared to ubnt instead of my WAN IP. Is there anyway this can be resolved so that I can connect via ubnt/app?

[goofball222]

The cloud access uses a WebRTC library, which is broken on the -alpine images due to missing statically linked libs. It's on my to-do list to debug and figure out what needs done to fix it, however in the meantime it doesn't work. If you're using those tags you will want to switch to the standard tag, or the -debian-nomongo tag instead, depending on your preference.

Assuming you're using one of the two Debian tags with functional WebRTC - you need to make sure that the controller container has outbound access on the proper ports: https://help.ubnt.com/hc/en-us/articles/218506997-UniFi-Ports-Used

Beyond that you can specify your Docker host IP in the UniFi settings as a custom IP/hostname.

[Troubadoure]

Hi goofball, first off thanks for getting back to me - I am currently using the latest-alpine image.
Where can I put in the host name? Is it in the site settings ‘uplink connectivity monitor’ or under controller ‘controller hostname/ip’ And if the latter doesn’t this have an effect on my aps as well? Should I select override inform host with controller hostname/ip as well?

[sprocktech]

The cloud access uses a WebRTC library, which is broken on the -alpine images due to missing statically linked libs. It's on my to-do list to debug and figure out what needs done to fix it, however in the meantime it doesn't work. If you're using those tags you will want to switch to the standard tag, or the -debian-nomongo tag instead, depending on your preference.

Does this post help?

https://community.ubnt.com/t5/UniFi-Routing-Switching/Trouble-with-Cloud-Access-webrtc-Unable-to-load-WebRTC-library/m-p/2719589/highlight/true#M138881

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