Make it easier to collect user feedback from within the product

[gtsiolis]

Problem to solve

Currently, it's not possible to send any feedback about the product from within the product. Users can a) open issues, b) post community forum topics, or c) use the contact form in www.gitpod.io.

Besides having a better way to collect user feedback, this could benefit from including system details as well as potentially screenshots that can help us debug or understand better about issues or feature requests as well as reduce round-trip times asking for more feedback or a minimal, reproducible example.

Proposal

Make it easier to provide feedback from within the product.

Option A: Simplest MVC (Minimum Viable Change) could be to add a link on the top navigation that links to a dedicated page in docs.gitpod.io breaking down the possible ways to send any feedback.

Option B: We could consider integating a third-party tool like feedback.fish to collect user feedback about the dashboard and the product at large. Alternatively, we could build our own minimal version that sends a message directly to [email protected] or a new email alias like [email protected].

Option C: Additionally we could add this link to the VS Code command palette.

TBD (To be discussed) 💭

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[gtsiolis]

Re-opening as this is still relevant and would be useful.

[gtsiolis]

Option A could be resolved with #5399.

[gtsiolis]

Closing this in favor of #7925. Cc @laushinka @jldec