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FAQ | 🐞 Bugs & glitches
There are various cases where an app reset could be useful:
- A 404 error without the ability to use the back button
- An empty white screen
- A link that opens in the wrong app
To solve these issues, you can use the "Reset Current Application" feature by:
- Right-clicking anywhere in the app that’s problematic
- Opening the "Help" menu in the top bar
If you need to sign-in with a different e-mail or simply want to reset your Station, just follow this simple procedure. We'll eventually make this more intuitive but for now here are the steps you need to follow.
Mac OS
- Close your Station (make sure it's completely closed, right click -> quit)
- Open your Terminal
- Enter the following command: rm -rf ~/Library/Application\ Support/Station
- Press Enter
If you want to access the folder via Spotlight, just copy/paste this: ~/Library/Application Support/Station
Windows
- Close your Station
- In windows search bar find & open the %appdata% folder:
- Delete the Station folder
You will have to sign-in with your e-mail again and re-install your apps.
Linux
- Close your Station
- Open a terminal
- Enter the following command : rm -rf ~/.config/Station
On rare occasions, keyboard shortcuts for copy/paste won't work in Station. We are currently investigating the case and we'll soon find a permanent solution.
In the meantime, use your mouse to copy/paste instead of keyboard shortcuts to correct the issue:
- Select and right-click on what you want to copy
- Click "copy" in the contextual menu
- Paste with your regular keyboard shortcuts (CMD+V or CTRL+V)
You will only have to do it once and it will work again after that.
Sometimes, links opening outside of Station will trigger a blank Chrome window and you won't be able to access your content.
This a bug that is caused by Google Chrome itself that we can't do much about. The good part is that it's really easy to fix: just restart Google Chrome and open the link again.
PS: on Mac OS, be sure to quit the application and not simply close the window
With certain antivirus and when the level of protection is set to high, Station installation file can be flagged as "dangerous" or "potentially harmful".
We guarantee that our software doesn't contain malwares or any other kind of viral threat. It's just that antivirus detection engines can sometime be too severe (or just plainly wrong) when assessing new software.
We're in the process of getting Station whitelisted by most antivirus providers, but in the meantime you can just momentarily turn off your antivirus protection to run Station setup.
On Windows, there are 2 known cases where it's impossible to install Station:
You have a 32bit system Station is unfortunately not compatible with 32bit systems and will never be.
The installer crashes Most of the time a "System.UnauthorizedAccessException" error pops out. This is a known bug that we can't really fix but restarting your computer & running the installer a 2nd time should do the work.
If your situation doesn't fit in any of those 2 cases, just follow this procedure to send us the diagnosis files.