Setting Account Security and Notification Stop to work

[aamarques]

Environment

self-hosted (https://develop.sentry.dev/self-hosted/)

Steps to Reproduce

Just navigate to Settings/General Settings/Security or Settings/General Settings/Notification

Expected Result

The UI working

Actual Result

I have the same problem on 24.8.0, 24.9.0 and 24.10.0 versions

This is the image of Security:

This is the image for Notification (infinite loop)

On the web container log, I have a lot of the following lines :

web-1  | 17:44:49 [WARNING] django.request: Unauthorized: /api/0/projects/ccmn/node-chat-proxy/artifact-lookup/ (status_code=401 request=<WSGIRequest: GET '/api/0/projects/ccmn/node-chat-proxy/artifact-lookup/?release=aee97488df4f95f97ac721f939df8e0eb49fa238&url=%2Fapp'>)
web-1  | 17:44:49 [ERROR] sentry.auth.system: Trying to use `SystemToken` from non-internal IP
web-1  | 17:44:49 [ERROR] sentry.auth.system: Trying to use `SystemToken` from non-internal IP
web-1  | 17:44:49 [INFO] sentry.access.api: api.access (method='GET' view='sentry.api.endpoints.artifact_lookup.ProjectArtifactLookupEndpoint' response=401 user_id='None' is_app='None' token_type='None' is_frontend_request='False' organization_id='None' auth_id='None' path='/api/0/projects/ccmn/node-chat-proxy/artifact-lookup/' caller_ip='XXX.XXX.XXX.XXX' user_agent='symbolicator/24.10.0' rate_limited='False' rate_limit_category='None' request_duration_seconds=0.03459882736206055 rate_limit_type='DNE' concurrent_limit='None' concurrent_requests='None' reset_time='None' group='None' limit='None' remaining='None' token_last_characters='2c2b')
web-1  | 17:44:49 [WARNING] django.request: Unauthorized: /api/0/projects/ccmn/node-chat-proxy/artifact-lookup/ (status_code=401 request=<WSGIRequest: GET '/api/0/projects/ccmn/node-chat-proxy/artifact-lookup/?release=aee97488df4f95f97ac721f939df8e0eb49fa238&url=%2Fapp'>)

Product Area

Settings - General

Link

No response

DSN

No response

Version

24.10.0

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[aamarques]

Any ideas ?

[bc-sentry]

We are unable to reproduce this issue. We suspect it may be related to firewall and/or network settings. Please examine your container configuration to see if you are restricting traffic. Thank you.

[aamarques]

We are unable to reproduce this issue. We suspect it may be related to firewall and/or network settings. Please examine your container configuration to see if you are restricting traffic. Thank you.

Ok, but until I know, we haven't changed the configurations.

[bc-sentry]

I see. If you find additional info, please re-open with additional logs.

[aamarques]

Following #3353

[aamarques]

There are a lot of users with the same issue, so this can't be a firewall issue.

[aldy505]

I'm going to reopen this issue.

[hubertdeng123]

Here is the line of code that is throwing the error: https://github.com/getsentry/sentry/blob/master/src/sentry/auth/system.py#L51

I am wondering if your symbolicator service is not being recognized as an internal IP