Connect Microsoft Office 365 Exchange to FreeScout

In order to use Microsoft Office 365 Exchange email with FreeScout you need to create an App Password in the Microsoft Office 365.

1. Enable multi-factor authentication

To enable multi-factor authentication on a per-user basis, as admin go to multi-factor authentication settings. To enable multi-factor authentication for all users follow these instructions.

2. Connect phone number to user's account

Log in as the Microsoft Office 365 user at https://outlook.office365.com/mail/. You will be asked to provide a phone number to which SMS with the code will be sent.

3. Create App Password in Microsoft Office 365

As an Exchange user go to https://aka.ms/CreateAppPassword and add an App Password. You can enter any name for the password.

Now you can use this App Password as a Password in FreeScout's Sending and Fetching settings. It may take about 20-30 minutes for the App Password to start working.