diff --git a/CHANGELOG.md b/CHANGELOG.md
index 3877214..7414ef3 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -2,6 +2,7 @@
 
 ## 9.1.0 IN PROGRESS
 * Also support `feesfines` interface version `19.0`. Refs UICHKIN-401.
+* Hide fee/fine action menu items when requester is virtual user. Refs UICHKIN-398.
 
 ## [9.0.1] (https://github.com/folio-org/ui-checkin/tree/v9.0.1) (2023-10-23)
 [Full Changelog](https://github.com/folio-org/ui-checkin/compare/v9.0.0...v9.0.1)
diff --git a/src/CheckIn.js b/src/CheckIn.js
index 37999ab..6ee3db9 100644
--- a/src/CheckIn.js
+++ b/src/CheckIn.js
@@ -39,6 +39,7 @@ import CheckInFooter from './components/CheckInFooter';
 import {
   convertToSlipData,
   getCheckinSettings,
+  isDcbUser,
 } from './util';
 
 import styles from './checkin.css';
@@ -308,6 +309,7 @@ class CheckIn extends React.Component {
     const isCheckInNote = element => element.noteType === 'Check in';
     const checkinNotePresent = get(loan.item, ['circulationNotes'], []).some(isCheckInNote);
     const loanOpenRequest = loan?.staffSlipContext?.request ?? {};
+    const isVirtualUser = isDcbUser(loan?.borrower);
 
     const trigger = ({ getTriggerProps, triggerRef }) => (
       <IconButton
@@ -398,7 +400,7 @@ class CheckIn extends React.Component {
               mutator={this.props.mutator}
             />
           </IfPermission>
-          {loan.userId &&
+          {loan.userId && !isVirtualUser &&
             <Button
               role="menuitem"
               buttonStyle="dropdownItem"
diff --git a/src/consts.js b/src/consts.js
index adcd0e5..1938bbd 100644
--- a/src/consts.js
+++ b/src/consts.js
@@ -56,3 +56,7 @@ export const cancelFeeClaimReturned = {
 };
 
 export const MAX_RECORDS = '1000';
+
+export const DCB_USER = {
+  lastName: 'DcbSystem',
+};
diff --git a/src/util.js b/src/util.js
index c9f2737..f74f076 100644
--- a/src/util.js
+++ b/src/util.js
@@ -4,7 +4,7 @@ import {
   includes,
 } from 'lodash';
 
-import { statuses } from './consts';
+import { DCB_USER, statuses } from './consts';
 
 export const escapeValue = (val) => {
   if (typeof val === 'string' && val.startsWith('<Barcode>') && val.endsWith('</Barcode>')) {
@@ -164,4 +164,6 @@ export function shouldConfirmStatusModalBeShown(item) {
   ], item?.status?.name);
 }
 
+export const isDcbUser = (user) => user?.lastName === DCB_USER.lastName;
+
 export default {};