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Crash when changing video quality #6
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I found a bug with using "Constant Quality" encoding, although for me it was just producing a poor-quality file, not an empty file. I just posted a new beta with the fix. If you still get that problem, could you tell me exactly what settings you're using? |
Having the same issue with 0.5b5 and 0.5b4. |
I have not been able to reproduce. Could you guys maybe give me some more details? For example, I just did this successfully: Windows 7 SP1 (64-bit) 1920x800, 24p sequence (WebM source) In this case I exported a 3 second clip and everything worked as expected. |
Maybe it's a Mac thing? I don't do Windows. I'm converting a Prores HQ file from 1280x720 to ogv at 1280x720. Staying at 23.98. I got success once at 500 kbps but that bit rate is too low. I've tried 600, 1000, 2000, also quality 9. None of them work. Seems like any change I make from the default cause it to fail encode. Hopefully you can check out the Mac side! Thanks,
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I did the same test on Mac as well. In that case it was OS X 10.6.8 and Premiere CS6 (6.0.5). Worked as expected. Which versions of OS X and Premiere are you using? Can you post some footage somewhere for me to try? That can often make a difference. |
OK - using 10.9.3 and NOT using Premiere. Just Media Encoder. Most of the time it fails immediately on starting the queue. However one time just now I got this: Here’s a link to some footage: https://www.dropbox.com/s/roi08r4buauih0q/User-Testimonial-Phil-v3.mp4 Thanks, David C Didato [email protected] http://www.magicdogcreative.com On Jun 25, 2014, at 10:05 PM, Brendan Bolles [email protected] wrote:
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By the way, thanks for creating this! Hope I can help. The fourth time it failed I got a full app crash, and got this report. If it helps: Process: Adobe Media Encoder CS6 [4667] Date/Time: 2014-06-26 08:35:04.435 -0400 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_BAD_ACCESS (SIGSEGV) VM Regions Near 0x280000003: Thread 0 Crashed:: Dispatch queue: com.apple.main-thread Thread 1:: Dispatch queue: com.apple.libdispatch-manager Thread 2: Thread 3: Thread 4: Thread 5: Thread 6: Thread 7: Thread 8: Thread 9: Thread 10: Thread 11: Thread 12: Thread 13: Thread 14: Thread 15: Thread 16: Thread 17: Thread 18: Thread 19:: Dispatch queue: com.apple.root.default-priority Thread 20: Thread 21: Thread 22: Thread 0 crashed with X86 Thread State (64-bit): Logical CPU: 0 Binary Images: |
Thanks David, that info is very helpful. Unfortunately, you guessed it, I can't reproduce. I've got the same OS, same Media Encoder, etc. You said the footage you were using was ProRes, but the file you provided is H.264. Can I assume you get the same crash with the file you uploaded? One thing your crash info tells me is that the crash is not actually happening in the Theora plug-in. In fact, it doesn't appear that any of the plug-in code was running at the time. Of course, it's still possible that I'm doing something to set it up for a crash. Another thing that's mentioned in your crash log is GeForce Tesla driver. I don't have that video card, so maybe that's why I don't get the crash? I wouldn't think it would be used by Media Encoder, but it's a possibility. Do you get the same crash if you export from Premiere? The fact that you only get the crash when you change the parameter from the default might also indicate something. The parameters are managed by Media Encoder, not the plug-in. Are you a Creative Cloud subscriber? I wonder if this bug is also in the latest version. |
OK, looking at that bug report more carefully, it looks like the crash happened in this EncoderHost::Preset::Release() call. That's in media encoder, not Theora (again, doesn't mean I'm not doing something wrong). Are you using presets with Theora? Obviously that shouldn't be a problem, but maybe I need to duplicate them. What happens if you start with a fresh set of presets/preferences, like if you log in with a different user? |
Using the default settings works fine but whenever I try to set the video quality, the encoder would output a 0kb file and crash.
Am using Adobe Media Encoder CC.
Anyone experiencing the same problem? I was able to reproduce this on Win 7 and Mac OS X Mavericks.
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