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Bug: Strange error when trying to open PDF files #16478

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wasf84 opened this issue Nov 17, 2024 · 2 comments
Open

Bug: Strange error when trying to open PDF files #16478

wasf84 opened this issue Nov 17, 2024 · 2 comments
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needs - additional info Needs more information from the reporter

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@wasf84
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wasf84 commented Nov 17, 2024

Description

Hi.

A strange error has been occurring when trying to open PDF files from Files app.

When the default PDF program appears in the 'type' column (highlighted in red), the file opens normally when double-clicked. However, when the default program does not appear in this column (highlighted in green), the file does not open when double-clicked. It only opens by using 'Open with' and selecting the default program.Image

Steps To Reproduce

Unfortunately, I don't know how to reproduce the error.

I simply have several PDF files on my computer, and some open normally when double-clicked (the default program was recognized), while others do not open (when the default program was not recognized).

=/

Files Version

3.7.11.0

Windows Version

10.0.26100.2314

User ID

b29e0541-328e-4a21-96a6-ceb51144264f

Log File

debug.log

@Josh65-2201
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Thanks for the report, can you try reinstalling Files. You can backup your settings in Files settings > Advanced > Export/Import

@Josh65-2201 Josh65-2201 added the needs - additional info Needs more information from the reporter label Nov 17, 2024
@wasf84
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wasf84 commented Nov 17, 2024

Thanks for the report, can you try reinstalling Files. You can backup your settings in Files settings > Advanced > Export/Import

Hi @Josh65-2201
Thank you for your attention.

It didn't work. Sadly. =(

I've uninstalled the app, deleted all files and folders, and registry entries as well, but nothing has changed.

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