Is the Etsy API customer service still active?

[foxone13]

Hello everyone! Am I using the correct approach? Last year, I received an immediate response from customer service at [email protected] to help activate my API key in pending approval (personal use). This year, with my new shop, I haven’t received any response at all, not even an automated reply. Is the service still active? Do you have any ideas on who I could contact? Thanks in advance.

[turboturtleD]

Unfortunately, that is still the correct contact info. Etsy has been largely non-responsive to the developer community of late. I assume that their API just isn’t a very high priority and that they don’t have sufficient dedicated staff to be reasonably responsive to that email account.

[Wilderbill]

Do we know how long it takes to get API access approval these days?
Has anyone gotten approval recently and how long did it take?
Thanks.
Bill

[Clarry100]

About 3-months ago mine took about 3-weeks to get a response.
I've had a few questions since then that have been answered in about the same time frame.
So better not have any urgency to what you need answered.

[Wilderbill]

No questions, yet. Just want access to the API so I can start experimenting.
This is my second attempt. The first one was denied, I guess: "Missing Valid Website".
I don't know what that means or where it came from.
Thanks.
Bill

[turboturtleD]

Uh, well you need a callback url, so a website that can handle the redirect for the authentication “handshake”. It seems like some folks have managed to maybe use ngrok to make the handshake work with a local server, but typically one would use a website to complete authentication with the API.

[Wilderbill]

Callback URL? Sounds like OAuth. Does use of the Etsy API require use of an OAuth level exchange? While Printify offers that level, they also offer a simpler level for personal use that only requires an authentication token. I am not going to access other users' data, so I do not need OAuth level access.

[turboturtleD]

You are correct, OAuth2 is required for ALL API access, including personal access. Etsy does a have pretty straightforward tutorial for connecting with NodeJS (and maybe some other languages?). Unfortunately this is a necessity to connect to the API.

[Clarry100]

You don't need oauth for all endpoints. Just a normal API keystring will get you access to publicly available data. eg retrieve active listings does not require oauth. But order retrieval does as buyer private info is involved in that.
The reference guide tells you which endpoints require oauth and which do not.

[Wilderbill]

Thanks. If I ever get approved, I will give it a try.