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Incorrect reports of "Some of your messages have not been sent" #19099

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bjherbison opened this issue Sep 20, 2021 · 6 comments
Closed

Incorrect reports of "Some of your messages have not been sent" #19099

bjherbison opened this issue Sep 20, 2021 · 6 comments
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A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@bjherbison
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This morning I have a report of "Some of your messages have not been sent" which wasn't displayed yesterday evening. The message at the bottom of my scroll is identical to a message I sent yesterday afternoon that was obviously sent as someone responded to the message.

https://chat.mozilla.org/#/room/#general:mozilla.org
https://matrix.to/#/!gTeEstkMlPUdxvIdCE:mozilla.org/$3VhWHAtCNFBfUJDe4QWnfT4EgeUDS8gS7Ii8oo9xCJA?via=mozilla.org&via=matrix.org&via=privacytools.io
@germain-gg
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Thank you for your report. We need some more information from you before our developers can look at it.
Could you please share a rageshake and give a little more information regarding your setup?

@germain-gg germain-gg added T-Defect O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Major Severely degrades major functionality or product features, with no satisfactory workaround S-Minor Impairs non-critical functionality or suitable workarounds exist A-Timeline and removed S-Major Severely degrades major functionality or product features, with no satisfactory workaround labels Sep 20, 2021
@SimonBrandner SimonBrandner added the X-Needs-Info This issue is blocked awaiting information from the reporter label Sep 20, 2021
@bjherbison
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The setup is a Ubuntu laptop using Firefox no XFCE. I saw the message on two different laptops using different versions of Firefox. The message is coming from the web site.

I didn't realize Ubuntu/XFCE responded to rageshake. I shook my laptop -- what do I do to get the information to you.

@SimonBrandner
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You can type /rageshake <link to an issue> to submit logs

@bjherbison
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Thank you. I wish yesterday's comment had been phrased that way.
I don't expect a /rageshake now would be useful as I cleared the annoying red mark yesterday. I see the red mark about weekly so I bookmarked this issue so I can submit logs when I see it. (This was the first time I had easy evidence others had seem the "unsent" message.)

@bjherbison
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Thank you for your report. We need some more information from you before our developers can look at it.
Could you please share a rageshake and give a little more information regarding your setup?

gsouquet: Please try to remember that not all users are experts in the product and avoid using linguistic shortcuts.You shouldn't expect that a ransom element user even knows the phrase rageshake.

@novocaine
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Without further info, I think we can assume this is most likely a case of #18403 - closing as duplicate

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A-Timeline O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Minor Impairs non-critical functionality or suitable workarounds exist T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@novocaine @germain-gg @bjherbison @SimonBrandner