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Couldn't start capturing media! Is your microphone set up and does this app have permission? #837
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Hi @RyanBraley - can you advise which OS/version you're running on? |
I am on MacOS mojave 10.14.5 It used to work for a while then maybe I added a new microphone device or was using my camera in another app and it never worked again. I don't think it was an upgrade that caused this, although this issue has persisted across multiple releases now. At the very least I would like to have the video chat back. |
If you try the web version at https://riot.im/app, what behaviour do you see there? |
The web version works perfectly well for video calls. No video issue. Here is a log from the desktop client. |
Interesting! Which browser(s) and browser version(s) did you try? |
I tried on Waterfox which I believe is based upon Firefox 56. It worked the first time for video call but I plugged in a new mic and opened a screen capture software later and it doesn’t work anymore in the browser. Is there anyway to clear the local storage on some of that or reset my profile data again. It’s a shame to not be able to do calls and switch to another app. |
You could experiment with removing the desktop app's profile data on disk with the app is closed. On macOS, that data is stored at |
I am running into the same issue on 1.4.1, and removing that directory did not resolve it |
Have the same issue. I'm on macOS Mojave 10.14.6 and Riot Desktop 1.5.3 I checked a view older versions of Riot, at every try I deleted |
Think this could be the issue: electron/electron#20449 A workaround is to install the 1.3.6 version of Riot, get camera/mic permission and then update to 1.5.3. MacOS saves the permission and Riot is able to use camera/mic. |
Thanks for the update! I think we may need to see how that Electron issue unfolds upstream. |
Have not tested excessively but it seems v1.5.4 also works. I got the request for camera permission after updating. Maybe element-hq/element-web#11435 fixed this. Give it a try. |
Testing with Windows 10 Pro 64bit, cannot initiate calls because of the permissions |
Ok I have maybe found a related bug
On 1.6.0 on riot-desktop Archlinux. |
This worked for me on riot-desktop as well but as far as I remember only until a certain version. Since element the workaround doesn't work anymore. My system details:
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The same issue here for me :
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I have the same issue on Debian Sid, 1.7.8 I tried with Pulseaudio and without Pulse (removed it from the system), with Alsa No luck I think that was working with previous version. |
I have one desktop one laptop, same os (debian buster) and same Chrome version (Version 89.0.4389.114 (Official Build) (64-bit)) The desktop works out of the box, while on the laptop I had this error message. |
Hi,
Riot desktop cannot do audio or video calls: I get this error message Couldn't start capturing media! Is your microphone set up and does this app have permission?
Riot Version:
Version 1.2.1(1.2.1)
Log: sent
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