White screen

[byDoks]

Hello!
after updating Element to version 1.7.33, suddenly just a white screen began to appear, only reinstalling the Element application helps, previously this was in version 1.36, this was fixed in version 1.4.1 and everything was fine.
Please fix it.

we use on the desktop version
OS: Win Server 2012R2.

[kojid0]

Can confirm that this has been fixed for me previously, but was re-introduced in version 1.7.33...

Using Ubuntu 20.04 (ZorinOS16)

[fockr]

Same here. I noticed it after the last update. It usually switches to white screen after I start typing.

[byDoks]

Hello!
after updating Element to version 1.7.33, suddenly just a white screen began to appear, only reinstalling the Element application helps, previously this was in version 1.36, this was fixed in version 1.4.1 and everything was fine.
Please fix it.

we use on the desktop version
OS: Win Server 2012R2.

when will you fix the problem? impossible to work ..((

[ygaeon]

I can confirm this as well ... happened occasionally before, but now it's several times per hour.
OS: Linux 5.13.4-arch2-1

Any options I can pass to element-desktop to produce some useful logs, please let me know.

[germain-gg]

Would anyone be able to share the logs in the developer console? That would help us figure out what is going on a bit more easily as I am not aware of anyone able to reproduce this one our end so far

[ygaeon]

Would anyone be able to share the logs in the developer console? That would help us figure out what is going on a bit more easily as I am not aware of anyone able to reproduce this one our end so far

Would love to help out ... if you could point me to where I can learn how to enable the developer console on the element-desktop

[SimonBrandner]

Would anyone be able to share the logs in the developer console? That would help us figure out what is going on a bit more easily as I am not aware of anyone able to reproduce this one our end so far

Would love to help out ... if you could point me to where I can learn how to enable the developer console on the element-desktop

Press Ctrl+Shift+I

[byDoks]

Would anyone be able to share the logs in the developer console? That would help us figure out what is going on a bit more easily as I am not aware of anyone able to reproduce this one our end so far

Would love to help out ... if you could point me to where I can learn how to enable the developer console on the element-desktop

Press Ctrl+Shift+I

It won't work when the element screen goes white, the console doesn't work either.
https://prnt.sc/1gmvezq

[fockr]

Update: now it works except for one username in my list. When I try to text this user the window turns white. I have no clue why. He is on the same server like me.

[ygaeon]

I've run the client since yesterday and only blanked once (not "white" in my case, this time though, maybe because I had the console open?).
I do, however, unlike @byDoks , have some logs. Unfortunately, none of them are really anything useful (only things like Updating homeserver-configured integration managers..., or Persisting sync data up to ....)

I see one error, (failed promise), but it was way before the screen blanked. I'll copy it in here anyway, just in case:

EventIndex.ts:342 Uncaught (in promise) TypeError: Cannot read property 'rawDisplayName' of null
    at m.addLiveEventToIndex (EventIndex.ts:342)
    at K.<anonymous> (EventIndex.ts:232)
    at K.s.emit (events.js:158)
    at h.t (ReEmitter.ts:45)
    at h.s.emit (events.js:158)
    at h.decryptionLoop (event.ts:683)
addLiveEventToIndex @ EventIndex.ts:342
(anonymous) @ EventIndex.ts:232
s.emit @ events.js:158
t @ ReEmitter.ts:45
s.emit @ events.js:158
decryptionLoop @ event.ts:683
async function (async)
(anonymous) @ EventIndex.ts:232
s.emit @ events.js:158
t @ ReEmitter.ts:45
s.emit @ events.js:158
decryptionLoop @ event.ts:683
async function (async)
decryptionLoop @ event.ts:595
attemptDecryption @ event.ts:545
decryptEventIfNeeded @ client.ts:5792
onEvent @ Notifier.ts:333
s.emit @ events.js:158
h @ sync.ts:1306
O @ utils.ts:463
async function (async)
O @ utils.ts:463
(anonymous) @ sync.ts:1323
async function (async)
(anonymous) @ sync.ts:1322
O @ utils.ts:463
async function (async)
O @ utils.ts:463
processSyncResponse @ sync.ts:1188
_sync @ sync.ts:811
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854
async function (async)
_sync @ sync.ts:778
_sync @ sync.ts:854

[xobs]

I got the white screen as mentioned here. I pressed Ctrl+Shift+I, which popped up this window:

The Console tab has no data, so I'm not sure what more information can be added.

[xobs]

Here's what it looks like when I detach the developer tools window:

[AppTester7]

ELEMENT:

*Occasionally goes to a white screen, even if i dont interact with element

*Sometimes this happens upon startup

*Sometimes when Im going to a different room it happens

I can get the developer console to come up with ctrl+shift+i but DevTools reports
that it has been disconnected from the page. I have no option but to restart the client.

Im personally convinced this is a timing related issue, as the apparently intermittancy of this issue
noting things like occasional interaction by the user to do certain things (like going into a room or a DM)
seem to occasionally trigger this 'white window' issue
Does any one here think this could be an issue with timing/sync issues, like an IRQ (Interrupt Request) issue ?

OS: Linux - OpenSUSE Tumbleweed
DE: KDE Plasma Wayland
Element version: 1.9.2
Olm version: 3.2.3

[novocaine]

A white screen means Electron's renderer process has crashed. Element code can't crash that process as it runs in a container - there's some problem with either Electron or your system (drivers, run out of resources etc).

You might be able to get some extra logs from your system about the crash to pinpoint the issue; on linux you can enable core dumps and load them up in GDB if you are keen.

Upstream issue: electron/electron#2357

[AppTester7]

I will provide a log if someone specifies exactly what log they want
need more specific info than just 'some extra logs from your system' - too vague
what logs, and how do i go and get them
Also, what is GDB

[t3chguy]

Related element-hq/element-web#22477