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The cases details page is getting a small overhaul in 8.8.
Notable changes include:
The description is kept separate from the comment/activity history.
Three new tabs have been added above the comment/activity history section:
All: Displays comments and a history of user activity on the case.
Comments: Displays all comments added to the case.
History: Displays the fully user activity history in the case.
Users can sort comments and case activity to show the oldest or newest first (verify this)
In addition, users will now be able to attach (and remove) files to cases.
Users can remove alerts from the UI.
After an alert is removed, it's logged in the case history.
Users can copy a reference link to specific case activity (verify that this is new in 8.8)
Description
The cases details page is getting a small overhaul in
8.8
.Notable changes include:
In addition, users will now be able to attach (and remove) files to cases.
Related:
Required doc updates
TBD
Notes
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