[Cases] Custom Fields: Tech feasibility analysis for the List field type #167487
Labels
Feature:Cases
Cases feature
Team:ResponseOps
Label for the ResponseOps team (formerly the Cases and Alerting teams)
In #167016 we implemented custom fields. The schema of the custom fields is
We need to research how we can leverage the existing schema to support the List field type. In a List field type users can configure the available options for the list. Then users can select among these options and set a value when creating or editing a case.
Requirements
DoD
Research is done with conclusions about the feasibility of the requirements and ways of fulfilling them, limitations, and alternatives if any. Even if there is no mechanism at the moment to satisfy all requirements (for example mass updating all cases SOs efficiently) the research should take into account any solution. Also, we should research if adding custom values along with the predefined ones is feasible.
Related issue: #160236
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