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[Cases] Add a quick link to the external service incident in the connectors panel #153841

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cnasikas opened this issue Mar 28, 2023 · 2 comments
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Feature:Cases Cases feature Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

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@cnasikas
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cnasikas commented Mar 28, 2023

To navigate to the external service incident (pushed case) the user has to either click on the link in the user activity or click on the case actions and then click on the link (View <incident name>). The work in #140096 will filter and paginate the user activity so the link may be hidden. The only alternative is to go to the case actions. Still, it is not apparent (or easily accessible) where the URL to the external service is. For this reason, we should show the link to the connectors panel. This work can be combined with the work in #117904.

Screenshot 2023-03-28 at 12 18 56 PM

Screenshot 2023-03-28 at 12 20 46 PM

@cnasikas cnasikas added Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Feature:Cases Cases feature labels Mar 28, 2023
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Pinging @elastic/response-ops (Team:ResponseOps)

@elasticmachine
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Pinging @elastic/response-ops-cases (Feature:Cases)

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