diff --git a/docs/management/cases/cases.asciidoc b/docs/management/cases/cases.asciidoc index c08b99894eea0..de2f2196ee63f 100644 --- a/docs/management/cases/cases.asciidoc +++ b/docs/management/cases/cases.asciidoc @@ -3,10 +3,10 @@ preview::[] -Cases are used to open and track issues directly in {kib}. All cases list -the original reporter and all the users who contribute to a case (_participants_). -You can also send cases to external incident management systems by configuring -connectors. +Cases are used to open and track issues directly in {kib}. You can add +assignees and tags to your cases, set their severity and status, and add alerts, +comments, and visualizations. You can also send cases to external incident +management systems by configuring connectors. [role="screenshot"] image::images/cases.png[Cases page] diff --git a/docs/management/cases/images/cases-visualization.png b/docs/management/cases/images/cases-visualization.png index 53c4893bcc598..e5287ca45d3d4 100644 Binary files a/docs/management/cases/images/cases-visualization.png and b/docs/management/cases/images/cases-visualization.png differ diff --git a/docs/management/cases/images/cases.png b/docs/management/cases/images/cases.png index a69f21c2ec9f8..b313decf7b6b5 100644 Binary files a/docs/management/cases/images/cases.png and b/docs/management/cases/images/cases.png differ diff --git a/docs/management/cases/manage-cases.asciidoc b/docs/management/cases/manage-cases.asciidoc index f4693ef25950f..fd26221ba3432 100644 --- a/docs/management/cases/manage-cases.asciidoc +++ b/docs/management/cases/manage-cases.asciidoc @@ -10,12 +10,15 @@ Open a new case to keep track of issues and share their details with colleagues. . Go to *Management > {stack-manage-app} > Cases*, then click *Create case*. -. Give the case a name, add any relevant tags and a description. +. Give the case a name, severity, and description. + TIP: In the `Description` area, you can use https://www.markdownguide.org/cheat-sheet[Markdown] syntax to create formatted text. +. Optionally, add assignees and tags. You can add users only if they meet +the necessary <>. + . For *External incident management system*, select a connector. For more information, refer to <>. @@ -61,10 +64,12 @@ To view a case, click on its name. You can then: * Add a new comment. * Edit existing comments and the description. +* Add or remove assignees. * Add a connector. * Send updates to external systems (if external connections are configured). * Edit tags. * Refresh the case to retrieve the latest updates. * Change the status. +* Change the severity. * Close or delete the case. * Reopen a closed case. \ No newline at end of file diff --git a/docs/management/cases/setup-cases.asciidoc b/docs/management/cases/setup-cases.asciidoc index ee3a3cdaefc1b..bd99d499c81d1 100644 --- a/docs/management/cases/setup-cases.asciidoc +++ b/docs/management/cases/setup-cases.asciidoc @@ -18,6 +18,12 @@ a| NOTE: The *Actions and Connectors* feature privilege is required to create, add, delete, and modify case connectors and to send updates to external systems. +| Give assignee access to cases +a| `All` for the *Cases* feature under *Management*. + +NOTE: Before a user can be assigned to a case, they must log into {kib} at +least once, which creates a user profile. + | Give view-only access for cases | `Read` for the *Cases* feature under *Management*. | Give access to view and delete cases | `Read` for the *Cases* feature under