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[Windows 10 x32]: Agent in unhealthy state when installed with default policy having System and Endpoint Security. #25108

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amolnater-qasource opened this issue Apr 15, 2021 · 5 comments
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Agent impact:high Short-term priority; add to current release, or definitely next. Team:Elastic-Agent Label for the Agent team

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@amolnater-qasource
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Kibana version: 8.0 Snapshot Kibana cloud environment

Host OS and Browser version: Windows 10 x32, All

Build Details:

  Artifact link used: https://snapshots.elastic.co/8.0.0-ceb812fb/downloads/beats/elastic-agent/elastic-agent-8.0.0-SNAPSHOT-windows-x86.zip
  Build: 41953
  Commit: cb3c4e3a212255a9e9b8c89e784e0e452b661233

Preconditions:

  1. 8.0 Snapshot Kibana cloud environment should be available.

Steps to reproduce:

  1. Login to Kibana environment.
  2. Install agent with default policy having System and Endpoint Security integrations.
  3. Navigate to agent "Logs" tab and observe no logs and agent in "Unhealthy" state.

Note:

  • We attempted to restart the agent to bring it back to "Healthy" state, however unable to resolve it.

Expected Result:
Agent must be installed on Windows 10 x32 and should remain in "Healthy" state.

[debug] level Agent logs:
debug level agent logs.zip

Screenshots:
Win32

@amolnater-qasource amolnater-qasource added Agent impact:high Short-term priority; add to current release, or definitely next. labels Apr 15, 2021
@botelastic botelastic bot added the needs_team Indicates that the issue/PR needs a Team:* label label Apr 15, 2021
@amolnater-qasource
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@muskangulati-qasource Please review.

@amolnater-qasource amolnater-qasource added the Team:Elastic-Agent Label for the Agent team label Apr 15, 2021
@elasticmachine
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Pinging @elastic/agent (Team:Agent)

@botelastic botelastic bot removed the needs_team Indicates that the issue/PR needs a Team:* label label Apr 15, 2021
@muskangulati-qasource
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Reviewed & assigned to @EricDavisX

@EricDavisX
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I don't see a statement about Fleet Server and so I assume it was run with Kibana connection - we aren't supporting that moving forward. we can re-test with Fleet Server usage in 7.13 or 8.0 and report back if it isn't working. @muskangulati-qasource Amol has steps for running Fleet Server, I know they are changing recently

@amolnater-qasource
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Hi @EricDavisX
Thanks for the feedback, we will revalidate this whenever the complete Fleet Server changes will be available on 8.0/7.13 Snapshot build.

For now we are closing this with respect to the new changes for Kibana 7.13.

Thanks
QAS

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