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[Windows specific]: Metricbeat service is not started by itself and unable to unzip completely at Endpoint under Elastic folder. #24317

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dikshachauhan-qasource opened this issue Mar 3, 2021 · 5 comments · Fixed by #24343
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bug impact:high Short-term priority; add to current release, or definitely next.

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@dikshachauhan-qasource
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Kibana version: 7.12 BC3 Kibana Cloud environment

Host OS and Browser version: Windows 10, All

Preconditions

  1. 7.12 BC3 Kibana Cloud environment should be available.
Build: 39134
Commit: 08417cbd6c15e4c866651a7dcdfeded58845206d
Artifact link: https://staging.elastic.co/7.12.0-96914cb5/downloads/beats/elastic-agent/elastic-agent-7.12.0-windows-x86_64.zip
  1. Default policy having system integration should exist.

Steps to reproduce:

  1. Login to Kibana cloud environment.
  2. Install a new agent using Default policy.
  3. Wait for agent logs to come up.
  4. Observe an error logs for metricbeat are generated in Agent Tab.

Logs on Ui:

19:11:03.357
elastic_agent
[elastic_agent][error] Elastic Agent status changed to: 'error'
19:11:03.357
elastic_agent
[elastic_agent][error] 2021-03-03T08:41:02-05:00: type: 'ERROR': sub_type: 'FAILED' message: Application: metricbeat--7.12.0--36643631373035623733363936343635[bda121a0-7c25-11eb-8585-5b9f507c66c5]: State changed to CRASHED: exited with code: 1

Actual Result:
Metricbeat service is not started by itself and unable to unzip completely at Endpoint under Elastic folder.

Screenshots:
image

Expected result:
All binaries like Filebeat nad metricbeat should be in running state.

@dikshachauhan-qasource dikshachauhan-qasource added the impact:high Short-term priority; add to current release, or definitely next. label Mar 3, 2021
@botelastic botelastic bot added the needs_team Indicates that the issue/PR needs a Team:* label label Mar 3, 2021
@elasticmachine
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Pinging @elastic/ingest-management (Team:Ingest Management)

@botelastic botelastic bot removed the needs_team Indicates that the issue/PR needs a Team:* label label Mar 3, 2021
@dikshachauhan-qasource
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@manishgupta-qasource please review

@manishgupta-qasource
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Reviewed & assigned to @EricDavisX

@EricDavisX
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this is a duplicate to #24180 - we need to trace if that fix made it into the BC3, looks it it did not - or the changes caused a breakage with the exact same symptoms.

@EricDavisX
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update; this seems not exactly a duplicate, i was wrong I think. the error is slightly different, tho it is the same use case and failing in the same area. @michalpristas will look to investigate.

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5 participants