-
Notifications
You must be signed in to change notification settings - Fork 6
/
Ticket Satisfaction.html
73 lines (73 loc) · 5.26 KB
/
Ticket Satisfaction.html
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
<table width="100%">
<tbody>
<tr>
<td align="center"><br />
<table align="center" cellpadding="15" width="600" style="margin-left: auto; margin-right: auto; text-align: center; width: 600px;">
<tbody>
<tr>
<td align="center">
<img alt="GLPI: Logo" src="https://www.glpi.example.com/pics/logos/logo-GLPI-500-blue.png" height="68" width="112" />
</td>
</tr>
<!-- <tr>
<td valign="top">
<h2 style="font-family: Arial, Helvetica, sans-serif; text-align: left;">##followup.author##,</h2>
</td>
</tr> -->
<!-- ##IFticket.action=Pesquisa de satisfação## -->
<tr>
<td valign="top"><br />
<div style="font-family: Arial, Helvetica, sans-serif; font-size:14px; text-align: left;">
Um ticket que envolve você foi ##ticket.status## <!--(##ticket.storestatus##)--> em ##ticket.closedate##. O número do ticket é <strong>###ticket.id##</strong> com o assunto <strong>##ticket.title##</strong>##IFticket.category## sob a categoria <strong>##ticket.category##</strong>##ENDIFticket.category##.</div>
</td>
</tr>
<tr>
<td valign="top">
<div style="font-family: Arial, Helvetica, sans-serif; font-size:14px; text-align: left;">Avalie o atendimento feito neste Ticket respondendo a <strong>Pesquisa de Satisfação</strong>. Sua participação é fundamental para a melhoria da qualidade dos serviços prestados e para nossa constante evolução.</div>
</td>
</tr>
<tr>
<td align="center">
<table border="0" cellpadding="5" cellspacing="5">
<tr>
<td height="33" valign="middle" align="center" style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; color: #e05443; border:1px solid #e05443;">
<a href="##ticket.urlsatisfaction##" style="color: #e05443; font-weight: bold; text-decoration: none;">Pesquisa de satisfação</a>
</td>
</tr>
</table>
</td>
</tr>
<!-- ##IFticket.storestatus=6## -->
<tr>
<td valign="bottom">
<div style="font-family: Arial, Helvetica, sans-serif; font-size:14px; text-align: left;">
Se você deseja reabrir este ticket de suporte, entre em contato com o agente de suporte.
</div>
</td>
</tr>
<!-- ##ENDIFticket.storestatus## -->
<!-- ##ENDIFticket.action## -->
<!-- ##ELSEticket.action## -->
<tr>
<td valign="top"><br />
<div style="font-family: Arial, Helvetica, sans-serif; font-size:14px; text-align: left;">
Agradecemos por você compartilhar sua avaliação conosco. O número do ticket é <strong>###ticket.id##</strong> com o assunto <strong>##ticket.title##</strong>##IFticket.category## sob a categoria <strong>##ticket.category##</strong>##ENDIFticket.category##. Seu feedback nos ajuda a melhorar o serviço para todos. Esperamos vê-lo(a) novamente em breve.
</td>
</tr>
<tr>
<td valign="middle" style="background:#FDD;">
<blockquote style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; text-align: left;"><span style="font-family: Arial, Helvetica, sans-serif; font-size:12px;">##IFticket.authors##<strong>##lang.ticket.authors##</strong>: ##ticket.authors##. <br /> ##ENDIFticket.authors##<strong>##lang.satisfaction.dateanswered##</strong>: ##satisfaction.dateanswered##.</span> <br /><br /> ##IFsatisfaction.satisfaction=1##<img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" />##ENDIFsatisfaction.satisfaction####IFsatisfaction.satisfaction=2##<img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" />##ENDIFsatisfaction.satisfaction####IFsatisfaction.satisfaction=3##<img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" />##ENDIFsatisfaction.satisfaction####IFsatisfaction.satisfaction=4##<img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" />##ENDIFsatisfaction.satisfaction####IFsatisfaction.satisfaction=5##<img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" /><img src="https://www.glpi.example.com/imgs/star.gif" alt="##task.status##" width="16" height="16" />##ENDIFsatisfaction.satisfaction## <br /> <em>##satisfaction.description##</em></blockquote>
</td>
</tr>
<!-- ##ENDELSEticket.action## -->
<tr>
<td align="center" valign="bottom"><br />
<div style="color:#494949; font-family: Arial, Helvetica, sans-serif; font-size:11px;"><a href="https://www.glpi.example.com/" target="_blank" style="border: 0"><img src="https://www.glpi.example.com/EMPRESA-LOGOMARCA.png" alt="Logotipo da empresa" width="182" height="47" /></a></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>