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Caster fails on startup with SystemError: Your platform is not currently supported by Caster #536

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rakeshnbabu opened this issue May 23, 2019 · 9 comments
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Installation Issues and questions related to installation of Castor/Dragonfly

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@rakeshnbabu
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Hello,

After commit 2266132, caster fails to start with error message "Your platform is not currently supported by Caster". Caster was working correctly before this commit.

I'm running Caster and dragonfly on python 2.7 with Anaconda3 on Windows 10.

@rakeshnbabu
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it seems this was my fault. i have 64-bit python 2.7 installed, and the documentation calls for 32 bit. is there any technical reason to exclude 64-bit python?

@kendonB
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kendonB commented May 23, 2019

Were you running python x64 before and everything was working?

@rakeshnbabu
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yes. actually, to the point that i had no idea that i screwed up!

@kendonB
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kendonB commented May 23, 2019

From Natlink:

Warning: Natlink does not work when you install a "64 bit" python version. So DO NOT USE the Windows x86-64 MSI installer.

This may no longer be true.

@rakeshnbabu
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i'm using windows speech recognition until my order for dragon comes in, so that might be the difference.

@kendonB
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kendonB commented May 23, 2019

I will contact the Natlink authors and see what's up and whether this still needs to be 32 bit python.

@kendonB
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kendonB commented May 23, 2019

Ah I see. So no Natlink at all.

@kendonB
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kendonB commented May 23, 2019

So it is a bug in the requirements checking as we should allow 64 bit python + WSR.

@LexiconCode LexiconCode added the Installation Issues and questions related to installation of Castor/Dragonfly label May 25, 2019
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LexiconCode commented May 25, 2019

I would be hesitant to include 64-bit Python for WSR. Most people moved to DNS after working with WSR which would necessitate uninstalling Python 64-bit and installing the 32-bit version. @kendonB if the natlink maintainers state otherwise we can can change requirements to 64-bit for both DNS and Dragon.

@kendonB kendonB closed this as completed May 26, 2019
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