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How to Integrate Salesforce With WhatsApp Using Twilio

card-developer-mobile-with-salesforce

Introduction

This project walks you through integrating Salesforce with WhatsApp using Twilio. By leveraging Twilio's powerful capabilities, you can establish a robust communication channel between your Salesforce org and WhatsApp, opening up new possibilities for engaging with your customers.

Project Overview

This repository contains all the necessary files to follow along with this tutorial on Integrating Salesforce with WhatsApp using Twilio.

Prerequisites

  • Twilio Account: Create a Twilio account for free here.
  • Salesforce Developer Account: Sign up for a Salesforce Developer account here.
  • WhatsApp Account: Create a WhatsApp account for free on your mobile device.
  • Visual Studio Code: Download and install Visual Studio Code here.
  • Salesforce CLI: Download and install Salesforce CLI here.

Setup

  1. Install Salesforce CLI and Visual Studio Code: Ensure you have Salesforce CLI and Visual Studio Code installed on your system.
  2. Create Twilio Account: Sign up for a Twilio account and note your Account SID and Auth Token.
  3. Create a Salesforce Developer Account: If you don't have one already, sign up for a Salesforce Developer account.
  4. Create WhatsApp Account: Create a WhatsApp account on your mobile device.
  5. Follow Tutorial: Open the README.md file in the repository and follow the step-by-step tutorial to integrate Salesforce with WhatsApp using Twilio.