We are actively fixing feature-related bugs for Basecamp and HEY. It’s a good idea to try to do a quick search first to see if your bug has already been reported, but better to report something twice than not at all.
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If you find a bug related to Basecamp, add it to a Card Table in Basecamp Web: Bugs, Basecamp Android: Bugs, or Basecamp iOS: Bugs.
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If you find a bug related to HEY, add it to a Card Table in HEY Web: Bugs, HEY Android: Bugs, or HEY iOS: Bugs.
We do fix any security or privacy related bugs for all products, including our legacy products. If you think you’ve found one, flag to SIP by mentioning them in the relevant HelpScout case (if applicable) or raising in their Campfire.