research-findings-template.md

This is a template, PLEASE MAKE A COPY

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[Study] Research Findings

Office of the CTO - Digital Experience (OCTO-DE), Product Name, Team Name

Date: MM/DD/YYYY

[Designer 1] [email], [Designer 2] [email]

Once you've presented your research readout to your team, if you have a deck, insert a link to it here [Research readout](link here)

Jump to:

• Hypotheses and conclusions
• Key findings
• Recommendations
• Further research needed
• Who we talked to

Research Goals

First, set the context of this research by explaining how it fits into the Veteran’s journey. Explain what a Veteran might do before and after using this tool. What moments does this tool live in? Are there moments that matter to keep in mind? What are Veteran’s familiarity with tools like this? (do they use tools like this, or is this something new). See the Veteran journey

Then, describe your goals for this research

See an example

Research Questions

Research questions here

See an example

• Question
• Question
• Question

Methodology

Brief description of method chosen

See an example

Hypotheses and Conclusions

Hypotheses or tasks for this research along with the conclusions you found If you conducted a usability test, list the success or task completion rate.

See an example

Hypothesis statement

("Maybe True", “Likely True”, “Definitely True”, “Likely False”, “Definitely False” or “Not enough information”) Why?

Key Findings

The 5-10 top findings from your study should be listed here. Write your findings so that if someone reads only these bullets they can leave feeling they got useful information and the study was worthwhile. Examples might be "Most participants used the Search field to find the form, and searched for the term 'veteran health'" or "Most participants struggled with the secondary caregiver section on the form".

See an example

1. Finding one

2. Finding two

3. Finding three

4. Finding four

5. Finding five

6. Finding six

7. Finding seven

Details of Findings

For each finding, list details with supporting quotes and images when possible. Please add relevant keywords/labels to your findings selected from the research repository label list. Adding keywords/labels to your findings will help others find research relevant to their work. Learn how to add labels in Platform documentation.

To add images: 

Finding 1

Labels: label 1, label 2

List all labels that apply to this finding from the research repository label list.

Brief description

Supporting data: Quote here

Supporting data: Quote here

Finding 2

Labels: label 1, label 2

List all labels that apply to this finding from the research repository label list.

Brief description

Supporting data: Quote here

Supporting data: Quote here

Finding 3

Labels: label 1, label 2

List all labels that apply to this finding from the research repository label list.

Brief description

Supporting data: Quote here

Supporting data: Quote here

Additional Insights

Any additional insights that aren't "key findings." These can be powerful comments from users that don’t represent a pattern in this study, but may be part of one outside this study.

Recommendations

Put together initial recommendations here based on your findings along with supporting evidence. Review with your team, then edit as needed.

• Recommendation 1
  • Supporting evidence
• Recommendation 2
  • Supporting evidence

Next Steps

Next steps here. Include owners if appropriate.

Further research needed

If there are demographics that were not included in this study or you discovered that more research should be done, make note of that here.

Appendix

[Research plan](link here)

[Conversation guide](link here)

[Interview transcripts](link here)

Tools used for Synthesis

e.g. mural boards, etc.

Pages and applications used

Link to prototypes or pages that were tested

Other supporting documents created

e.g. user flows, personas, etc.

Secondary research

Include any secondary research you may have.

E.g. web analytics, ForeSee data, SME interviews, competitive analysis, or other relevant research studies.

Who we talked to

Complete the demographic info below using information from the Perigean recruitment survey. For those items where you didn't have participants, please mark with "0". You can use "unknown" if you aren't sure if your participants had a characteristic. See an example

Recruitment criteria

If you had specific criteria that you recruited for, use this space to explain what those were along with other information you feel would be important to understanding your participants.

We talked to x participants.

Audience segment:

• Veterans: x
• Caregivers: x
• Family members of a Veteran: x

Gender:

• Male: x
• Female: x

LGBTQ+:

• Transgender: x
• Nonbinary, gender fluid, gender queer, Two-Spirit (Indigenous only), or another gender beyond man or woman: x
• Gay, lesbian, or bisexual: x

Devices used during study:

• Desktop: x
• Tablet: x
• Smart phone: x
• Assistive Technology: x

Age:

• 25-34: x
• 35-44: x
• 45-54: x
• 55-64: x
• 65+: x
• Unknown: x

Education:

• High school degree or equivalent: x
• Some college (no degree): x
• Associate's degree, trade certificate or vocational training: x
• Bachelor's degree: x
• Master's degree: x
• Doctorate degree: x
• Unknown: x

Geographic location:

• Urban: x
• Rural: x
• Unknown: x

Race:

• White: x
• Black: x
• Hispanic: x
• Biracial: x
• Asian: x
• Native: x

Disability and Assistive Technology (AT):

• Cognitive: x
• AT beginner: x
• AT advanced user: x
• Desktop screen reader: x
• Mobile screen reader: x
• Magnification/Zoom: x
• Speech Input Technology like Siri/Dragon Naturally Speaking: x
• Hearing aids: x
• Sighted keyboard: x
• Captions: x

Underserved groups we haven’t talked to

Complete the VA recruitment checker for marginalized Veteran groups

This research does not include the perspectives of the following marginalized Veteran groups: List all groups in red from the spreadsheet

• Group 1
• Group 2
• Group 3

[insert screenshot of completed recruitment checker]