Revise operating status help text

[suzanne-gray]

User Story or Problem Statement

The help text for VAMC System Operating Status pages is unclear. Make it better.

Acceptance Criteria

• Testable_Outcome_X
• Testable_Outcome_Y
• Testable_Outcome_Z
• Requires design review
• Requires KB article update

Implementation steps

Design principles

Veteran-centered

• Single source of truth: Increase reliability and consistency of content on VA.gov by providing a single source of truth.
• Accessible, plain language: Provide guardrails and guidelines to ensure content quality.
• Purposely structured content: Ensure Content API can deliver content whose meaning matches its structure.
• Content lifecycle governance: Produce tools, processes and policies to maintain content quality throughout its lifecycle.

Editor-centered

• Purpose-driven: Create an opportunity to involve the editor community in VA’s mission and content strategy goals.
• Efficient: Remove distractions and create clear, straightforward paths to get the job done.
• Approachable: Offer friendly guidance over authoritative instruction.
• Consistent: Reduce user’s mental load by allowing them to fall back on pattern recognition to complete tasks.
• Empowering: Provide clear information to help editors make decisions about their work.

CMS Team

Please leave only the team that will do this work selected.

• Platform CMS Team
• Sitewide CMS Team
  • ⭐️ Content ops
  • ⭐️ CMS experience
  • ⭐️ Offices
  • ⭐️ Product support
  • ⭐️ User support