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Help Desk Coverage #20253

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Tracked by #20244
gracekretschmer-metrostar opened this issue Jan 8, 2025 · 0 comments
Open
1 task
Tracked by #20244

Help Desk Coverage #20253

gracekretschmer-metrostar opened this issue Jan 8, 2025 · 0 comments
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@laflannery @gracekretschmer-metrostar
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CMS Team CMS Product team that manages both editor exp and devops

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gracekretschmer-metrostar commented Jan 8, 2025 •
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User Story or Problem Statement

The CMS team needs to maintain coverage while the new team is working to hire for the help desk roles.

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Acceptance Criteria

  • CMS editors are provided the support they need (and that is in alignment with the Help Desk SLA) when submitted tickets through the help desk.
@gracekretschmer-metrostar gracekretschmer-metrostar added Needs refining Issue status UX writing CMS team practice area labels Jan 8, 2025
@gracekretschmer-metrostar gracekretschmer-metrostar added CMS Team CMS Product team that manages both editor exp and devops and removed Needs refining Issue status UX writing CMS team practice area labels Jan 8, 2025
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