Design Spike: Content Build and Next Build Dashboard

[gracekretschmer-metrostar]

User Story or Problem Statement

As a UX designer, I need to understand the content build dashboard problem space, so that I can come up with a research plan to inform next steps in the work.

Description or Additional Context

Trying to understand the audience for the content build dashboard and understanding what information is most needed for the audience.

Per Erika:

The origin of this request is that we need a sign source of truth so that we can understand the health of the system, so that we can better communicate with our stakeholders. Right now, I go to the monthly report dashboard within Data Dog, but I have a hard time knowing what dashboards to engage within data dog. I look at cms-notifications channel now, but it's hard to understand, so I'm starting to looking at it less. There's a lot of engineering language within the dashboard, which is difficult to understand.

Acceptance Criteria

• A research plan (including a set of research questions) that defines how the UX research and it's outcomes will be implemented for the content build dashboard initiative.

[gracekretschmer-metrostar]

Relevant slack threads:

• https://dsva.slack.com/archives/CT4GZBM8F/p1732724234737399
• https://dsva.slack.com/archives/CT4GZBM8F/p1732728218729449

Relevant dashboards:

• Sitewide's Dashboard: https://vagov.ddog-gov.com/dashboard/3vy-h6h-4ek/sitewide-facilities?fromUser=false&re[…]sliding&from_ts=1732726899308&to_ts=1732730499308&live=true
• Next Build's Dashboard: https://vagov.ddog-gov.com/dashboard/27n-3bm-skx/next-build-content-release?fromUser=true&refresh_mode=sliding&from_ts=1731008203072&to_ts=1731613003072&live=true

The larger goal with improving dashboard over the next year is:

1. Incorporate the 4 DORA metrics into reporting
2. Demonstrate progress in the Next Build work (likely focusing on the time to deploy content reduction between Content Build and Next Build).

[gracekretschmer-metrostar]

Tim's research on Content Build dashboard: #19469

[gracekretschmer-metrostar]

Github page that shows content releases: https://github.com/department-of-veterans-affairs/content-build/actions/workflows/content-release.yml