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Remove header image from CMS Help Desk Jira website #14311

Closed
2 of 5 tasks
Tracked by #14637 ...
EWashb opened this issue Jul 10, 2023 · 8 comments
Closed
2 of 5 tasks
Tracked by #14637 ...

Remove header image from CMS Help Desk Jira website #14311

EWashb opened this issue Jul 10, 2023 · 8 comments
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CMS Team CMS Product team that manages both editor exp and devops Helpdesk & support CMS team practice area User support Workstream: The customer journey of CMS users, from onboarding to support services, etc.

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@EWashb
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EWashb commented Jul 10, 2023

Description

The following image should be removed from our Jira help desk instance. OCTO-DE only has permission to use this image on the homepage. The header image below should be removed from Jira and any other places it might appear:

image.png

Acceptance Criteria

  • the specific header in the screenshot is removed from our Jira/Help Desk intake site

Team

Please check the team(s) that will do this work.

  • CMS Team
  • Public Websites
  • Facilities
  • User support
@EWashb EWashb added CMS Team CMS Product team that manages both editor exp and devops Needs refining Issue status User support Workstream: The customer journey of CMS users, from onboarding to support services, etc. labels Jul 10, 2023
@EWashb
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EWashb commented Jul 10, 2023

@BerniXiongA6 @productmike tagging you in this new issue. We need to remove this image from Jira. I am not sure what the lift of this is. I don't suppose and engineer will need to do it, but please check with user support. This should be taken care of as soon as we have capacity since we are not authorized by our stakeholders to use this image in this way.

@EWashb EWashb changed the title Remove header image from CMS Help Desk website Remove header image from CMS Help Desk Jira website Jul 10, 2023
@productmike productmike added the Helpdesk & support CMS team practice area label Jul 10, 2023
@EWashb
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EWashb commented Aug 2, 2023

Any chance we can pull this into sprint 90 or 91 @productmike?

@productmike
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@EWashb thanks for the reminder -- should be a quick thing so I'll flag it for planning today.

@BerniXiongA6
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Hi @stefaniefgray -- how close are we to completing this ticket?

@productmike
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@TroyA6 If you have a chance today, please take a look and see if you might be able to remove this image. Even if a temporary background in place, that's fine. Biggest thing is to get this particular image down. Thank you!

cc: @BerniXiongA6 @stefaniefgray

@TroyA6
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TroyA6 commented Aug 16, 2023

@productmike @BerniXiongA6 @EWashb @stefaniefgray - I have found that I do not have access to the necessary settings to remove the image. My 'Settings' access only applies to my account. I will get with Stefanie upon her return to remove the image.

@BerniXiongA6
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Thanks @TroyA6 -- I'll reach out to Tony A. for IT support on this permissions issue. Thank you!

@TroyA6
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TroyA6 commented Aug 16, 2023

@productmike @BerniXiongA6 @EWashb @stefaniefgray I was granted sufficient permissions to remove the image -- task complete.
image

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CMS Team CMS Product team that manages both editor exp and devops Helpdesk & support CMS team practice area User support Workstream: The customer journey of CMS users, from onboarding to support services, etc.
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