queue design checklist

[sneha-pai]

Current Queue initiatives in development or ready for development

Team categories:

Queue focus areas

• task tree ( back-end mostly)
• single appeals views (case details, timeline)
• collection of appeals ( queue tables, search tables)
• pilots (when something has launched, features that come out of user-feedback)

Decision focus areas

• checkout flows
• issues
• outcoding/EP creation

Queue Tables

• Remove Pending Action tab #8277 Remove Pending Action Tab
• Identify and mark cases as specialty case teams #5565 Identify and mark cases as specialty case teams (SCT) in queue tables + case details
• Allow attorneys to view multiple admin actions in their table #6014 Allow attorneys to view multiple admin actions in their table

Case Search

• Add Higher Level Reviews and Supplemental Claims to search view #8098 Add higher level reviews and supplemental claims to search results & case details

Case Details

• Universal Case Title (additional elements) #8199 Universal Case Title (additional elements)
• Active tasks component #8141 Active tasks component
• Add "This is a paper case" to Case details #8040 Add "This is a paper case" to Case details

Flows/Sequences

• Create generic tasks / mail rollout #7404 Create generic tasks / mail rollout

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Queue initiatives still in design phase

Queue Tables

• Improve appearance of case table headers #6369 Improve appearance of case table headers
• Add user column to team queue table #8241 Add user column to team queue
• Introduce pagination to all queue tables #8242 Introduce pagination to Queue

Case Details

• Change task type (front end only) #7126 Change task type

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upcoming Queue initiatives (not yet started)

• Allow judges to sent RAMP/AMA appeals back to attorneys #7548 Allow judges to sent RAMP/AMA appeals back to attorneys
• Create easy way for team admins to navigate to team user management page #8170 Create easy way for team admins to navigate to team user management page
• Scaling judge screens for senior counsel and chief judges #5448 Scaling judge screens for senior counsel and chief judges
• Add positive feedback to Attorney Evaluation Screen for AMA appeals #7929 Add positive feedback to Attorney Evaluation Screen
• Open question: what happens to assigned cases when a BVA employee leaves their position? #6364 Open question: what happens to assigned cases when a BVA employee leaves their position?
• Desired queue enhancements #7894 Desired queue enhancements
• Show overtime cases #5597 Show overtime cases

[carodew]

@laurjpeterson I'm going through the design backlog to try to make sense of what's in there. What's the context on this one? It seems like an epic but also not an epic.

[lpciferri]

I think this was Sneha's way of capturing design work at this point of time in December. Since all of the bullet points have associated tickets that could be moved to the appropriate design pipeline, I think we could close this one.