CAVC Remand Design and Research: Phase 6

[mbaenatan]

User story

As a lit support user, I want to retrieve the 90-day letter response, so I can route the case appropriately and assign necessary tasks to complete the CAVC remand

Problem statement

The CAVC system and BVA systems don't speak with one another which creates a heavy reliance on manual processing. When CAVC has completed a court order, the system triggers an email to be sent to a Litigation Support user's inbox. From there, the manual processing begins which includes:

• Having to navigate the CAVC website to find the court order, review the details, and download pertinent documents

• Then the Litigation Support user must locate the appeals decision the court order is associated with and work off that accordingly

What is out of scope?

Background/context

What are the unknowns?

For research tickets only: What questions do we hope to answer? What are our learning goals?

For writing tickets only: Writing guidance, if possible, such as voice and tone desired, relevant styleguides, and who the approvers should be.

Existing design and content

Success criteria

Technical/logistical constraints (if known)