Subfolders do not appear in IMAP accounts with the XEAMS mail server and Charter.net (Charter Communications) aka Spectrum.net

[truthsword]

💬 Question

I manually set up IMAP/SMTP/Profile for a Charter Spectrum email account. Subfolders under the Archive folder do not appear wither in the left hand columns, or if I attempt to select a subfolder Archive/2024 as the default archive folder. All I see is Archives.

What have I missed?
Cypht (in docker):

Thunderbird:

[marclaporte]

Cypht (in docker):

FYI: #1047

[marclaporte]

@Shadow243 @IrAlfred can you reproduce this issue?

[IrAlfred]

Hello @truthsword, I've tried to reproduce this issue and on my side everything is working well as you can see on the screenshot below:

Can you specify the exact version you are using so that we can focus on the details of that version ?

[truthsword]

I've used these versions...

image: jonocodes/cypht:2.0.1-docker-wip
image: jonocodes/cypht:latest

with same result. This is specific to Cypht docker container and IMAP server mobile.charter.net. Two other IMAP servers I tested show subfolders.

[IrAlfred]

I think this error you are facing may be directly related to the Charter Communications mail server you are using. I've tested with 2 other mail servers and everything is working. Unfortunately it seems that it is not freely accessible for all to allow us to create an account and test on our side to confirm this.

[marclaporte]

it is not freely accessible for all to allow us to create an account and test on our side

@truthsword: Is it possible to supply @IrAlfred with a test account without any confidential data?

[truthsword]

Is it possible to supply @IrAlfred with a test account without any confidential data?

My allocation of available email accounts is in use. Sorry.

I think this error you are facing may be directly related to the Charter Communications mail server you are using.

That may be, however it works fine in Thunderbird, RainLoop (docker container), and SnappyMail (docker container which autoconfigured this domain), and multiple Android apps.

[marclaporte]

My allocation of available email accounts is in use. Sorry.

Understood. @IrAlfred can you think of some debug code that @truthsword could try? Maybe you two could do a screenshare using some folders with non-confidential data?

That may be, however it works fine in Thunderbird, RainLoop (docker container), and SnappyMail (docker container which autoconfigured this domain), and multiple Android apps.

Right. And it seems likely that if one server is affected, there will be others.

@truthsword I doubt they will provide you the info, but can you ask Charter what software and version it is? Or maybe one of your mail clients exposes the info? We likely could then install one to test.

[marclaporte]

Please test with v 2.1.0 at https://hub.docker.com/r/cypht/cypht/

[truthsword]

Updated ... No subfolders seen.

Maybe I should sit this one out for a while. Thanks!

[marclaporte]

Maybe I should sit this one out for a while

Please do a screenshare with @IrAlfred as he can try providing some debug code so we get to the bottom of this.

We hang out on https://gitter.im/cypht-org/community where you can ping Alfred

Thanks!

[marclaporte]

Maybe we get lucky and it's solved in https://github.com/cypht-org/cypht/releases/tag/v2.2.0 :-)

[marclaporte]

Could it be linked to IMAP subscriptions?

• Add support for IMAP folder subscriptions #582
• [FR] Auto-subscribe to folders #460

[marclaporte]

https://github.com/cypht-org/cypht/releases/tag/v2.4.0 is out, with lots of fixes. Maybe even this one? :-)

[IrAlfred]

Hello @marclaporte and @truthsword

I’ve been testing to display subfolders across different Cypht versions (1.4.3, 2.0.1, 2.1.0, 2.3.0, and 2.4.0) using Docker images, except for version 1.4.3, for which no Docker image exists on the official Docker Hub. Everything is working correctly on my end, and the subfolders display without any issues.

Please @truthsword, test and confirm if you still have issues. I'm available for a screenshare if needed

[truthsword]

I pulled the image and relaunched the container. No change. In Cypht I see:

In SnappyMail container, I see:

In Mozilla Thunderbird, I see:

[marclaporte]

Not solved so re-opening.

Potential next step: Contact Charter.net (Charter Communications) aka Spectrum.net to ask for a temporary test account.

[dynahpointch]

same issue with XEAMS as backend Server. No Subfolders. only the first row.

[marclaporte]

@dynahpointch Thank you! This is very useful info.

I hope you can come to https://gitter.im/cypht-org/community and share credentials (in private to @IrAlfred) to a test account so he may reproduce the issue and fix it.

Thanks!

[marclaporte]

I wonder if Charter.net uses XEAMS :-)