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VOC Volume Configuration

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David Jellison edited this page Apr 7, 2017 · 21 revisions

VOC Volume

Administration

Click the "VOC Volume" link on the System Administration "Add-on" tab to view the VOC Volume Configuaration" page. This page visualized the required VOC number fields, "VOC Severity" custom field (option to create) and VOC Guidance web panel banner labels (checkbox to update).

  • Click Save at the bottom of the configuration page to submit any of the changes here.

Scope

  • [] Enable "VOC Volume" and "VOC Issue Guidance" web panels in issues linked to Support Requests.
  • Add "VOC issueType JQL" to limit the issues web panels can appear, for example...
issuetype in (Defect,Bug,Story)
  • Add "Product Delivery JQL" to limit the projects that will display web panels, for example...
category in ("core applications","internal applications")

Custom Fields

  • View all the customer stracking Number fields, and VOC Volume guidance level sentiment select field

Banner Labels

  • Tune the text that appears in the banner labels for (High, Medium, Low)

VOC Severity

  • Confirm (optionally [] create) the "VOC Severity" select list field and it's list values.

VOC Utilities For Jira (7.x) and (6.x) wiki by David Jellison [email protected]

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