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Product Apprentice

diff --git a/designapprentice.html b/archived_jobs/designapprentice.html similarity index 90% rename from designapprentice.html rename to archived_jobs/designapprentice.html index a671e61..929c1d2 100644 --- a/designapprentice.html +++ b/archived_jobs/designapprentice.html @@ -53,7 +53,7 @@ diff --git a/designresearcher.html b/designresearcher.html new file mode 100644 index 0000000..2590c06 --- /dev/null +++ b/designresearcher.html @@ -0,0 +1,231 @@ + + + + + + + + + + + + + + NYC Opportunity + + + + + + + + + + + + + + + + + + +
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Design Researcher — Contract

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The Design Researcher will use their expertise to research and design public services to decrease poverty and increase opportunity for New Yorkers. This individual has solid experience developing and executing human-centered research plans, conducting fieldwork, capturing and synthesizing information from various stakeholders, and analyzing and developing key insights that can lead to actionable solutions and measurable outcomes.

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This position will sit within the Service Design Studio at the Mayor’s Office of Economic Opportunity (NYC Opportunity). The ideal candidate is comfortable with responding to rapid requests in a fast-moving environment, and should carry a strong understanding of designing for policy and government. This role will work closely with the design, data, technology and programs and evaluations teams at NYC Opportunity

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This is a 2-4 month full-time position, focused on a specific project.

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  Responsibilities

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  • Research existing procedures and practices to understand pain points and barriers to services.
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  • Turn user research insights into well-communicated actionable items and deliverables, including journey maps, research and insight reports, enhancement lists, etc.
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  • Develop wireframes, mockups and useful and informational visualizations, final design documentation, and style guides for new and existing services.
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  • Contribute to the overall development of strategy, design, deliverables, and final products.
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  Education and Experience

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Bachelor’s degree in design preferred with 2-4 years of experience in design research, service design and digital services development. Experience in policy, government or non-profit, in particular with low-income and vulnerable youth and families is a plus. Please also indicate if you speak other languages and indicate level of fluency.

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Note that all applicants must be authorized to work the United States. We are unable to provide sponsorship.

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  Skills We're Seeking

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Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

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Design in any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design.

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Development of research-based deliverables, including journey maps, research reports, enhancement lists, etc.

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Facilitation of workshops with diverse stakeholders.

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Experience with visual design tools such as Adobe Creative Suite.

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Strong collaboration with design, product, technology, business and performance and evaluation team members.

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Experience with an agile, iterative development process.

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A working fluency in Spanish is preferred but not required.

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Public sector experience is preferred but not required.

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  Rate and Hours

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The Design Researcher will be paid at an hourly rate of $27.50. The position will be 35 hours a week for approximately 2-4 months.

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  How to Apply

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Please email us with a resume and cover letter

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Development Apprentice

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The application for Summer Apprenticeships is now open! Due to the volume of applications received, we may not be able to respond to everyone at this time.

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A development apprenticeship with our team is an opportunity to grow your expertise in creating public services to help improve the lives of millions of New Yorkers. We are currently seeking individuals with an interest in building optimal user experience, coding business logic and designing robust enterprise applications.

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Apprenticeships are paid by the hour, part-time or full-time, with a minimum of three days per week. Summer 2018 Apprenticeships will run from the beginning of June until the end of August. Projects will focus on the delivery, on-going success, and continuous improvement of government services.

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What previous apprentices have had to say:

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"Getting this right has the potential to really help New Yorkers. Working for the government, we are in a position to be real change-makers."

Summer 2016 Apprentice
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"If you’ve ever wondered how you could apply your design expertise for social good, this is the place to learn and grow. I quickly gained valuable skills and truly felt like part of the team every step of the way. Ultimately the experience shaped how I view design and my own personal commitment to advancing social equality."

2017 Apprentice
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Based on your skills and interests, responsibilities will include some but not all of the below:

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  • Help build a pattern library that can be used across the digital products.
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  • Help build automated front-end and back-end testing scripts to ensure application functionality.
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  • Help manage and enhance the back-end rules engine that powers the ACCESS NYC benefit eligibility application.
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Apprenticeships are open to undergraduate, graduate, developer bootcamp or other training program students and recent graduates.

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Note that all applicants must be authorized to work the United States. We are unable to provide sponsorship to apprentices.

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  Skills We're Seeking

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Basic knowledge of HTML/CSS and JavaScript and/or server-side programming language like Java, C#, .NET, Ruby, Python, PHP.

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Familiarity with Content Management Systems like WordPress, Drupal, etc.

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Experience with relational databases and SQL queries.

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Experience with Git, Github or other versioning systems.

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Experience with development methodologies like Agile, SCRUM, Waterfall, etc.

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Interest and/or experience working with open source community.

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  How to Apply

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Please fill out the application form. The form will prompt you to upload a resume and cover letter. Applications are due on March 30, 2018.

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Successful candidates will be invited for an initial phone screen. Due to the volume of applications received we may not be able to respond to every application.

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Graduate Fellow

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The Mayor’s Office for Economic Opportunity (NYC Opportunity) helps the City apply evidence and innovation to reduce poverty and increase equity. We advance research, data and design in program and policy development, service delivery, and budget decisions. Our work includes analyzing existing anti-poverty approaches, developing new interventions, facilitating the sharing of data across City agencies, and rigorously assessing the impact of key initiatives.

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Graduate fellows work with NYC Opportunity staff to support program and policy development, research, performance management/data, and evaluation tasks. Specific projects depend on the individual’s interests and background, and the needs of the office.

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Graduate fellows will report to one assigned supervisor who will assist with prioritization and work flow, but assignments will come from across the office.

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Each graduate fellow will work on several specific projects and/or develop an area of specialization; have opportunities to work independently and as part of a team; and fully participate in the activities of a fast-paced mayoral office.

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Examples of specific responsibilities could include:

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  • Assisting in NYC Opportunity program evaluation and the evaluation of key mayoral initiatives.
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Masters degree (MPH, MPA/MPP, or related degree preferred)

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Commitment to the mission of advancing greater equality and opportunity.

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Strong project management skills, experience with policy analysis, and research.

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Ability to present ideas cleraly and concisely in writing and orally.

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Well-developed interpersonal and team-working skills.

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Ability to work independently and as part of a team.

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Meet multiple and unpredictable demands.

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  Rate

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This is a paid position for Summer and Fall Graduate Fellows

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  How to Apply

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Please email us with a resume and cover letter with the subject line "Graduate Fellow."

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Graphic Design Apprentice

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The application for Summer 2018 Apprenticeships is now open! Due to the volume of applications received, we may not be able to respond to everyone at this time.

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A graphic design apprenticeship with our team is an opportunity to grow your technical expertise while working on projects that help improve the lives of millions of New Yorkers. We are currently seeking students with an interest in communication and brand design, with strong visual skills exemplified in their portfolio.

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Apprenticeships are paid by the hour, part-time or full-time, with a minimum of three days per week. Summer 2018 Apprenticeships will run from the beginning of June until the end of August. Projects will focus on the delivery, on-going success, and continuous improvement of government services.

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What previous apprentices have had to say:

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"A Design Apprenticeship at NYC Opportunity offers a unique hands-on experience in social impact design. And by hands-on, I really mean it. You’ll be out on the field talking to New Yorkers, working directly with civic service leaders, and helping to solve real challenges with a diverse team—all through the lens of design."

2017 Apprentice
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"If you’ve ever wondered how you could apply your design expertise for social good, this is the place to learn and grow. I quickly gained valuable skills and truly felt like part of the team every step of the way. Ultimately the experience shaped how I view design and my own personal commitment to advancing social equality."

2017 Apprentice
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  Responsibilities

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Based on your skills and interests, responsibilities will include:

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  • Assist in the creation of design assets for websitesdigital and social media.
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  • Support the documentation of projects and products.
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  • Contribute to brand style guides.
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  • Assist in the preparation of presentation decks and templates for the Mayor’s Office for Economic Opportunity, Service Design Studio and individual products.
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  • Assist with research synthesis to generate insights and inform design decisions.
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  • Participate in design and strategy workshops.
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  Education and Experience

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Apprenticeships are open to undergraduate, graduate, or other training program students and recent graduates with a background or interest in graphic design.

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Note that all applicants must be authorized to work the United States. We are unable to provide sponsorship to apprentices.

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Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

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Demonstrates graphic and user experience design skills with a strong portfolio.

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Demonstrates incorporation of user research insights into design assets.

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Ability to develop new design concepts, graphics and layouts within an existing brand.

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Technical and design fluency and organization to support product vision and development.

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Strong skills in Adobe Creative Cloud and Microsoft Office to create new assets and build upon existing assets.

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  How to Apply

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Please fill out the application form. The form will prompt you to upload a resume and cover letter. Applications are due on March 30, 2018.

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Successful candidates will be invited for an initial phone screen. Due to the volume of applications received we may not be able to respond to every application.

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The initiatives that you will work on all share the common goal of delivering more effective services and helping residents address poverty-related challenges. We operate a portfolio of digital tools and offer our expertise across multiple areas, including facilitating data integration to improve social service performance, easing access to services and programs, and designing new digital and in-person services with agency partners.

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The initiatives that you will work on all share the common goal of delivering more effective services and helping residents address poverty-related challenges. We operate and manage a portfolio of digital tools and programs and offer our expertise across multiple areas, including facilitating data integration to improve social service performance, easing access to services and programs, and designing new digital and in-person services with agency partners.

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Access to Services

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Our Access to Services work includes digital tools and policy expertise across programs. We seek to make information and enrollment in services available to New Yorkers easy to find and use on any device. Our key digital tool for access to services is ACCESS NYC, a website that allows New Yorkers to screen for eligibility for over 30 city, state, and federal benefit programs in 11 languages. Depending on the benefit, residents can apply online, print out pre-populated application forms, and determine agency locations where they can go to directly apply for services. ACCESS NYC received an award for “Best Application Serving The Public” from the New York Digital Government Summit.

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Our office also oversees Growing Up NYC and Generation NYC. Growing Up NYC brings the City’s family and children-related resources together in a mobile-first, accessible platform to make it easier for parents to raise strong and healthy kids. It features easy-to-read age guides with developmental milestones and parenting tips, over fifty City, State, and Federally-funded benefits and programs, and local events and activities.

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Generation NYC is our youth site, featuring topics (such as school, work, finance, and counseling), inspirational youth profiles, and free trips around NYC.

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All three products are supported by the Benefits and Programs API, a dataset that provides benefit, program, and resource information for over 40 health and human services available to NYC residents. The data is kept up-to-date, including the most recent applications, eligibility requirements, and application dates.

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Service Design

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Our Service Design work develops solutions rooted in insights about the holistic experiences of those affected by public services. It considers people, processes, communications, and technology as part of the solution. By applying Service Design methodologies, our team better meets the needs of residents and service providers with approaches that produce better results.

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Data Integration

Our data integration work helps City agencies deliver more effective, holistic services to the right people at the right time, targeting support to those who can most benefit. One of our key tools for data integration is Worker Connect, a data sharing technology that allows caseworkers to see real-time information about clients drawn from multiple City sources, helping the City better coordinate the delivery of resources and support to individuals and families.

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Service Design

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Our Service Design work develops solutions rooted in insights about the holistic experiences of those affected by public services. It considers people, processes, communications, and technology as part of the solution. By applying Service Design methodologies, our team better meets the needs of residents and service providers with approaches that produce better results.

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Research

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Research of various forms is inherent in all of NYC Opportunity's work. Understanding client perspectives, programmatic best practices and demographic conditions are all central to initiatives, digital products, and policies that are evidence driven and responsive to the needs of low-income New Yorkers.

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Access to Services

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Our Access to Services work includes digital tools and policy expertise across programs. We seek to make information and enrollment in services available to New Yorkers easy to find and use on any device. Our key digital tool for access to services is ACCESS NYC, a website that allows New Yorkers to screen for eligibility for over 30 City, State, and Federal benefit programs. Depending on the benefit, residents can apply online, print out pre-populated application forms, and determine agency locations where they can go to directly apply for services. We recently launched the mobile-first design and opened the Benefits and Programs API.

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Our Poverty Research team produces the annual official poverty measure of the New York City government, the NYCgov Measure, that provides a more nuanced understanding of poverty in New York City than the federal rate allows. Our poverty research also informs the City's understanding of inequality and the effectiveness of policies in addressing disparities among local residents and communities.

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Programs & Evaluation

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NYC Opportunity helps agencies and partners design programs and implement them using all of the tools at our disposal from research to data integration. We engage in program management and performance monitoring for the programs within our portfolio, and help partners develop appropriate performance monitoring metrics for their programs and initiatives. Additionally, NYC Opportunity works with independent evaluation firms to assess the effectiveness of programs within our portfolio and select citywide initiatives. These evaluations inform New York City’s program and budget decision-making, and contribute to public policy in the social services more generally.

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Our office also oversees Growing Up NYC, a new resource for parents and caregivers. A “mobile first” platform, the digital guide is designed to help millions of New York parents access City services, programs, and events for families and children up to age 12. Parents are able to access everything from after-school programs to parenting classes to temporary cash assistance programs and where to find fresh foods in their neighborhoods – all at their fingertips. We are soon to expand Growing Up NYC to reach 13-24 year old youth.

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Data

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The Data team members help access, integrate and analyze data to develop more effective services and inform policy decisions and programmatic designs. The team views data as a protected asset that can be responsibly leveraged across digital products to support analytical initiatives, facilitate knowledge sharing, and develop business strategy.

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The Data team members help access, integrate and analyze data to develop more effective services and inform policy decisions and programmatic designs. The team views data as a protected asset that can be responsibly leveraged across digital products to support analytical initiatives, facilitate knowledge sharing, and develop business strategy.

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Design & Product

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The Design & Product team follows a human-centered process, working with stakeholders to analyze needs, identify opportunities and design and develop products and services that make an impact. Central to the work on all products and initiatives, we conduct user research, which informs the user experiences we design, and work closely with internal and vendor technology teams to prototype, develop, and set ongoing strategy and roadmaps for digital tools.

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Service Design Studio

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Service Design Studio helps further the City’s use of human-centered design methods.The Studio partners with agencies to engage with residents and those who deliver services so that their insights can shape new and existing programs. The Studio team is versed in design tools, experienced in developing in-person and digital services, and focused on addressing poverty-related challenges. The Studio produces the Civic Service Design Tools + Tactics—an introduction to service design for public servants.

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Product

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The Product team manages the Growing Up NYC, Generation NYC and ACCESS NYC products. The team follows a human-centered process, working with stakeholders to analyze needs, identify opportunities and design and develop products that make an impact. Central to the work on all products and initiatives, we conduct user research, which informs the user experiences we design, and work closely with internal and vendor technology teams to prototype, develop, and set ongoing strategy and roadmaps for digital tools.

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Programs and Evaluation

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The Programs and Evaluation team works with City agency partners to support the design, implementation, monitoring and evaluation of new initiatives for low-income New Yorkers. The team currently manages a portfolio of initiatives of its own investments, as well as managing programs that are part of the Young Men’s Initiative. They engage in robust program management and performance monitoring for the programs within the NYC Opportunity portfolio, and help partners develop appropriate performance monitoring metrics for their programs and initiatives. For each initiative, a distinct evaluation strategy is developed. Evidence is used to inform program funding decisions and to improve service delivery. The team also supports the evaluation of key Mayoral and agency priority initiatives, currently managing over 25 evaluations.

Technology

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Technology

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Poverty Research Team

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The Poverty Research Team applies data analytics to build an accurate description of who is in poverty, identify some of the leading causes for being in poverty, and measuring how citywide programs work to offset the poverty rate. This data allows NYC Opportunity to better target anti-poverty initiatives and design more effect metrics in measuring success.

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Senior Advisor (Health)

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As part of the Programs and Evaluation Team, the Senior Advisor will support the design, implementation/oversight, program management and dissemination of multiple program evaluations for the City’s Thrive mental health initiative and other related behaivor health initiatives.

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  Responsibilities

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  • Manage a portfolio of evaluations related to Thrive mental health initiatives, including managing external evaluators in developing, implementing, and finalizing evaluations; coordinating the dissemination of evaluation findings to various constituencies,translating technical evaluation information to policymakers and other stakeholders.
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  • Work with City agency partners to support the overall performance management and evaluation of Thrive initiatives, and related programs and interagency collaborations.
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  • Communicate and coordinate with relevant leadership across Mayor’s Offices and diverse City Agency partners, and manage inter‐agency partnerships.
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  • Manage a portfolio of new and existing initiatives and evaluations across a range of issue areas affecting low‐income New Yorkers. Work with City agencies to develop and implement programs, including developing program implementation work plans, budgets, data collection protocols, and performance management strategies in alignment with NYC Opportunity’s existing practices and systems.
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  • Generate summary reports and develop written products on program operations, evaluations, and related topics. Support communications efforts with writing reports and articles, preparing public facing presentations and materials, stories to highlight, draft press releases, talking points and other materials.
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  • Respond to rapid research requests to review effective research and evidence‐based practices to assist low‐income populations, Mayoral policies, State/Federal anti‐poverty programs, and other areas as needed.
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  • Regularly analyze data and research, reflect on lessons learned from NYC Opportunity’s work, and share insights via meetings, written products, speaking engagements, etc.
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  • Research best practices and develop standards and criteria for program outcomes.
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  • Work to develop and support the launch of new programs and policy initiatives, and to identify and pursue funding opportunities for the expansion of NYC Opportunity and YMI programs. Develop funding proposals for new initiatives as needed.
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  • Supervise staff, fellows, and/or interns and tasks assigned to others, as needed.
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Experience with program management, evaluation, research, communications, and public policy related to behavioral health, poverty and disparities.

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Mastery of analytic and evaluative principles and concepts which includes the ability to analyze and recommend policies and procedures.

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Ability to think creatively, embrace new approaches and pioneer innovative solutions to intricate problems, while working collaboratively with a diverse constituency.

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Self‐motivation to guide a project through design, execution, and completion while engaging the support of the team/ management.

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Ability to establish productive and collaborative relationships with all levels of staff, inside and outside of the city and other governmental and non‐governmental agencies.

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Highly organized and detail‐oriented.

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Excellent oral and written communication skills

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Experience in government a plus.

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Commitment to the mission of advancing greater equality and opportunity.

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  Education and Experience

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Masters degree (MPH, MPA/MPP, or related degree preferred) and at least 3 years relevant work experience, or a Bachelors degree and at least 8 years relevant work experience.

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Service Design Apprentice

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The application for Summer 2018 Apprenticeships is now open! Due to the volume of applications received, we may not be able to respond to everyone at this time.

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A service design apprenticeship with the Service Design Studio is an opportunity to grow your expertise in creating public services to help improve the lives of millions of New Yorkers. We are currently seeking students with an interest in service design and user research.

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Apprenticeships are paid by the hour, part-time or full-time, with a minimum of three days per week. Summer 2018 Apprenticeships will run from the beginning of June until the end of August. Projects will focus on the delivery, on-going success, and continuous improvement of government services.

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What previous apprentices have had to say:

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"A Design Apprenticeship at NYC Opportunity offers a unique hands-on experience in social impact design. And by hands-on, I really mean it. You’ll be out on the field talking to New Yorkers, working directly with civic service leaders, and helping to solve real challenges with a diverse team—all through the lens of design."

2017 Apprentice
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"If you’ve ever wondered how you could apply your design expertise for social good, this is the place to learn and grow. I quickly gained valuable skills and truly felt like part of the team every step of the way. Ultimately the experience shaped how I view design and my own personal commitment to advancing social equality."

2017 Apprentice
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  Responsibilities

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Based on your skills and interests, responsibilities will include:

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  • Assist in the creation of research plans and frameworks.
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  • Assist in the preparation and facilitation of user interviews, usability testing and workshops, including note taking and setup.
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  • Assist with research synthesis to generate insights and inform design decisions.
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  • Participate in design and strategy workshops.
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  • Assist in the creation of prototypes, design assets, and project documentation.
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  • Create graphic assets for the office and products.
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  Education and Experience

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Apprenticeships are open to undergraduate, graduate, or other training program students and recent graduates with a background or interest in these disciplines: design, product management, data visualization, web development, public policy, or social impact.

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Note that all applicants must be authorized to work the United States. We are unable to provide sponsorship to apprentices.

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  Skills We're Seeking

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Commitment to the mission of advancing greater equality and opportunity through human-centered design practices in government.

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A strong portfolio in any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design.

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Prototyping user experiences skills through web development using: HTML, CSS, JavaScript, and front-end development frameworks.

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Turning user research insights into actionable insights and materials, such as user experience flows.

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Technical and design fluency and organization to support product vision and development.

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Interest in using plain language to help residents access and interact with government services.

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  How to Apply

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Please fill out the application form. The form will prompt you to upload a resume and cover letter. Applications are due on March 30, 2018.

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Successful candidates will be invited for an initial phone screen. Due to the volume of applications received we may not be able to respond to every application.

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