diff --git a/src/i18n/en-US.properties b/src/i18n/en-US.properties
index dc123301c..43c7a421d 100644
--- a/src/i18n/en-US.properties
+++ b/src/i18n/en-US.properties
@@ -39,7 +39,7 @@ text_truncated=This file has been truncated due to size limits. Please download
 # Default preview error message
 error_generic=We're sorry, the preview didn't load.
 # Default preview error message
-error_unsupported=We're sorry, the preview didn't load. {1} files are not currently supported.
+error_unsupported=We're sorry, this file type is not currently supported.
 # Account doesn't have a sufficient tariff to preview the requested file type
 error_account=We're sorry, your account is unable to preview this file type.
 # No permissions preview error message
diff --git a/src/lib/Preview.js b/src/lib/Preview.js
index 7f27403f2..6cf8bcceb 100644
--- a/src/lib/Preview.js
+++ b/src/lib/Preview.js
@@ -22,7 +22,6 @@ import {
     getHeaders,
     findScriptLocation,
     appendQueryParams,
-    replacePlaceholders,
     stripAuthFromString,
     isValidFileId,
     isBoxWebApp,
@@ -1116,10 +1115,16 @@ class Preview extends EventEmitter {
                 return viewer.EXT.indexOf(this.file.extension) > -1;
             });
 
-            const code = isFileTypeSupported ? ERROR_CODE.ACCOUNT : ERROR_CODE.UNSUPPORTED_FILE_TYPE;
-            const message = isFileTypeSupported
-                ? __('error_account')
-                : replacePlaceholders(__('error_unsupported'), [(this.file.extension || '').toUpperCase()]);
+            let code;
+            let message;
+            // If the file type is supported, then the default error is account related
+            if (isFileTypeSupported) {
+                code = ERROR_CODE.ACCOUNT;
+                message = __('error_account');
+            } else {
+                code = ERROR_CODE.UNSUPPORTED_FILE_TYPE;
+                message = __('error_unsupported');
+            }
 
             throw new PreviewError(code, message);
         }
diff --git a/src/lib/__tests__/Preview-test.js b/src/lib/__tests__/Preview-test.js
index 0bf55433c..995d603b8 100644
--- a/src/lib/__tests__/Preview-test.js
+++ b/src/lib/__tests__/Preview-test.js
@@ -1617,13 +1617,12 @@ describe('lib/Preview', () => {
         });
 
         it('should throw an unsupported error if there is no loader for general file types', () => {
-            preview.file.extension = 'zip';
             stubs.getLoader.returns(undefined);
 
             try {
                 preview.loadViewer();
             } catch (e) {
-                expect(e.message).to.equal(util.replacePlaceholders(__('error_unsupported'), ['ZIP']));
+                expect(e.message).to.equal(__('error_unsupported'));
             }
         });