diff --git a/src/index.html b/src/index.html
index 060affce8..6431b1061 100644
--- a/src/index.html
+++ b/src/index.html
@@ -65,6 +65,10 @@
 
         <div class='preview-container' data-testid="preview-container"> </div>
         <script>
+            // Create preview first so events can be bound before 'show'
+            /* global Box */
+            preview = new Box.Preview();
+
             function setProperty(selector) {
                 // Get new value, fallback to local storage
                 var inputValue = document.querySelector('#' + selector + '-set')
@@ -91,9 +95,6 @@
                     return;
                 }
 
-                /* global Box */
-                preview = new Box.Preview();
-
                 var previewOptions = options || {
                     enableThumbnailsSidebar: true,
                     showAnnotations: true,
diff --git a/src/lib/events.js b/src/lib/events.js
index 288d60bda..b4ab68469 100644
--- a/src/lib/events.js
+++ b/src/lib/events.js
@@ -19,6 +19,7 @@ export const ERROR_CODE = {
     UNSUPPORTED_FILE_TYPE: 'error_unsupported_file_type',
     PERMISSIONS_PREVIEW: 'error_permissions_preview',
     BAD_INPUT: 'error_bad_input',
+    DELETED_REPS: 'error_deleted_reps',
     LOAD_ANNOTATIONS: 'error_load_annotations',
     LOAD_ASSET: 'error_load_asset',
     LOAD_CSV: 'error_load_csv',
diff --git a/src/lib/viewers/BaseViewer.js b/src/lib/viewers/BaseViewer.js
index ef2412e76..779fde782 100644
--- a/src/lib/viewers/BaseViewer.js
+++ b/src/lib/viewers/BaseViewer.js
@@ -336,7 +336,9 @@ class BaseViewer extends EventEmitter {
      * @return {void}
      */
     handleDownloadError(err, downloadURL) {
-        if (this.hasRetriedContentDownload) {
+        const isRepDeleted = getProp(err, 'details.isRepDeleted', false);
+
+        if (this.hasRetriedContentDownload || isRepDeleted) {
             this.triggerError(err);
             return;
         }
diff --git a/src/lib/viewers/__tests__/BaseViewer-test.js b/src/lib/viewers/__tests__/BaseViewer-test.js
index 9a6b5e8ca..1ad42350b 100644
--- a/src/lib/viewers/__tests__/BaseViewer-test.js
+++ b/src/lib/viewers/__tests__/BaseViewer-test.js
@@ -241,13 +241,28 @@ describe('lib/viewers/BaseViewer', () => {
             sandbox.stub(base, 'emitMetric');
         });
 
-        it('should trigger an error  if we have already retried', () => {
+        it('should trigger an error if we have already retried', () => {
             base.hasRetriedContentDownload = true;
             base.handleDownloadError('error', 'https://dl.boxcloud.com');
             expect(base.triggerError).to.be.called;
             expect(base.load).to.not.be.called;
         });
 
+        it('should trigger an error if the rep was deleted', () => {
+            base.hasRetriedContentDownload = false;
+            base.handleDownloadError(
+                {
+                    details: {
+                        isRepDeleted: true
+                    }
+                },
+                'https://dl.boxcloud.com'
+            );
+
+            expect(base.triggerError).to.be.called;
+            expect(base.load).to.not.be.called;
+        });
+
         it('should retry load, and check download reachability if we are on a custom host', () => {
             base.hasRetriedContentDownload = false;
             DownloadReachability.isCustomDownloadHost.returns(false);
diff --git a/src/lib/viewers/doc/DocBaseViewer.js b/src/lib/viewers/doc/DocBaseViewer.js
index 2d1fd875e..ca54ceb38 100644
--- a/src/lib/viewers/doc/DocBaseViewer.js
+++ b/src/lib/viewers/doc/DocBaseViewer.js
@@ -662,8 +662,19 @@ class DocBaseViewer extends BaseViewer {
                 // eslint-disable-next-line
                 console.error(err);
 
+                // pdf.js gives us the status code in their error message
+                const { status, message } = err;
+
                 // Display a generic error message but log the real one
-                const error = new PreviewError(ERROR_CODE.CONTENT_DOWNLOAD, __('error_document'), {}, err.message);
+                const error =
+                    status === 202
+                        ? new PreviewError(
+                            ERROR_CODE.DELETED_REPS,
+                            __('error_refresh'),
+                            { isRepDeleted: true },
+                            message
+                        )
+                        : new PreviewError(ERROR_CODE.CONTENT_DOWNLOAD, __('error_document'), message);
                 this.handleDownloadError(error, pdfUrl);
             });
     }
diff --git a/test/integration/sanity/DeletedReps.e2e.test.js b/test/integration/sanity/DeletedReps.e2e.test.js
new file mode 100644
index 000000000..5fd88c3bb
--- /dev/null
+++ b/test/integration/sanity/DeletedReps.e2e.test.js
@@ -0,0 +1,65 @@
+// <reference types="Cypress" />
+describe('Previewing a file with deleted representations', () => {
+    const token = Cypress.env('ACCESS_TOKEN');
+
+    const fileIdDoc = Cypress.env('FILE_ID_DOC');
+    const fileIdPresentation = Cypress.env('FILE_ID_PRESENTATION');
+
+    const REPS_ERROR = 'error_deleted_reps';
+
+    const helpers = {
+        checkDeletedRepError: () => {
+            cy.window().then((win) => {
+                win.preview.addListener('preview_error', (data) => {
+                    cy.expect(data.error.code).to.equal(REPS_ERROR);
+                })
+            });
+        }
+    }
+
+    beforeEach(() => {
+        cy.server();
+        // Make the representation content call to always return a 202 with no body
+
+        // Mocking requests for non original reps
+        cy.route({
+            method: 'GET',
+            url: '**/internal_files/**',
+            status: 202,
+            response: {}
+        });
+
+        // Mocking requests for original reps
+        cy.route({
+            method: 'GET',
+            url: '**/content?**',
+            status: 202,
+            response: {}
+        });
+
+        cy.visit('/', {
+            onBeforeLoad (win) {
+                // Workaround for fetch detection in cypress mocking. https://github.com/cypress-io/cypress/issues/95
+                delete win.fetch; // eslint-disable-line no-param-reassign
+            }
+        })
+    });
+
+    [
+        {
+            viewer: 'Document',
+            fileId: fileIdDoc
+        },
+        {
+            viewer: 'Presentation',
+            fileId: fileIdPresentation
+        }
+    ].forEach((test) => { 
+        it(test.viewer, () => {
+            helpers.checkDeletedRepError();
+            
+            // Temporarily disabling annotations due to a bug in 2.3
+            cy.showPreview(token, test.fileId, { showAnnotations: false });
+        })
+    })
+});