[Odoo 17] Discuss Chat not working in real-time

[webdevpriyank]

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

83728dc6-cebe-b8be-8fb7-16f234857fae

bndiagnostic output

===== Begin of bndiagnostic tool output =====

✓ Resources: No issues found
? Connectivity: Found possible issues
✓ Processes: No issues found
? Apache: Found possible issues

[Connectivity]

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the
following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

[Apache]

Found recent error or warning messages in the Apache error log.

[Tue Jul 16 04:32:31.859370 2024] [proxy:error] [pid 470092:tid 140570714400512]
Press [Enter] to continue:
(70008)Partial results are valid but processing is incomplete: [client
**ip_address**:63094] AH01095: prefetch request body failed to 127.0.0.1:8069
(127.0.0.1) from 15.158.39.233 (), referer: https://erp.mobileartsme.com/web

[Tue Jul 16 04:32:31.859741 2024] [proxy:error] [pid 478740:tid 140569388943104]
(70008)Partial results are valid but processing is incomplete: [client
**ip_address**:17842] AH01095: prefetch request body failed to 127.0.0.1:8069
(127.0.0.1) from 15.158.39.205 (), referer: https://erp.mobileartsme.com/web

[Tue Jul 16 04:32:31.860940 2024] [proxy:error] [pid 512628:tid 140569640691456]
(70008)Partial results are valid but processing is incomplete: [client
**ip_address**:63126] AH01095: prefetch request body failed to 127.0.0.1:8069
(127.0.0.1) from 15.158.39.233 (), referer: https://erp.mobileartsme.com/web

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/general/apps/wordpress/troubleshooting/debug-erro
rs-apache/

bndiagnostic was not useful. Could you please tell us why?

Not able to solve the problem need more guidance

Describe your issue as much as you can

Discuss real-time chat is not working we have to refresh the page to see the chat and current messages.

[gongomgra]

Hi @webdevpriyank,

Thanks for using Bitnami. There are other users who reported this very same issue in the past, and they shared a solution for it. Can you check it in the thread linked below?

#1357

We have an internal task to fix it on our side, but due to other priorities we didn't have time to work on this yet. Sorry for the inconveniences.

[gongomgra]

Hi @webdevpriyank

We have released a new revision of our images including the updated Apache and Odoo configuration for this to work. You can find the new AWS AMI IDs in our website https://bitnami.com/stack/odoo/cloud/aws/amis

Hope it helps!

[github-actions]

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

[github-actions]

Due to the lack of activity in the last 5 days since it was marked as "stale", we proceed to close this Issue. Do not hesitate to reopen it later if necessary.

[webdevpriyank]

How I can configure the changes in that old package as I am not able to upgrade the instance so somehow if you can guide me to do changes that can help Discyss app to work would be great please help.

[gongomgra]

@webdevpriyank as mentioned in one of my previous messages, you can follow the steps that another user shared on how to fix the issue in an already running instance

#1357 (comment)