[WordPress With NGINX And SSL Packaged By Bitnami For AWS Cloud] <500 Error while publishing a post, Updating themes or plugins>

[vgnavada]

Platform

AWS

bndiagnostic ID know more about bndiagnostic ID

1bec5b45-6898-9100-52b1-039cdff10b3d

bndiagnostic output

===== Begin of bndiagnostic tool output =====

? Resources: Found possible issues
? Connectivity: Found possible issues
? Mariadb: Found possible issues
? Nginx: Found possible issues
✓ Processes: No issues found
? Wordpress: Found possible issues
✓ Php: No issues found

[Resources]

Your disk is almost full: You could try to increase your instance's storage.

Filesystem Size Used Avail Use% Mounted on /dev/nvme0n1p1 32G 25G 5.3G 83% /

Please check your cloud provider's documentation for more information.

[Connectivity]
Press [Enter] to continue:

Server ports 22, 80 and/or 443 are not publicly accessible. Please check the
following guide to open server ports for remote access:

https://docs.bitnami.com/general/faq/administration/use-firewall/

[Mariadb]

Found recent error messages in the MariaDB error log:

2023-10-25 7:14:16 6 [Warning] Aborted connection 6 to db: 'bitnami_wordpress' 
user: 'bn_wordpress' host: '**ip_address**' (Got an error reading communication 
packets)

Please check the following guide to troubleshoot MariaDB issues:

https://docs.bitnami.com/aws/apps/wordpress/troubleshooting/debug-errors-m
ariadb/

[Nginx]

Found recent error or warning messages in the Nginx error log.
Press [Enter] to continue:

2023/10/25 06:53:14 [error] 687#687: *13380 FastCGI sent in stderr: "Primary 
script unknown" while reading response header from upstream, client: 
**ip_address**, server: _, request: "GET /php.php HTTP/1.1", upstream: 
"fastcgi://unix:/opt/bitnami/php/var/run/www.sock:", host: "3.110.22.245"
 2023/10/25 06:53:14 [error] 687#687: *13382 FastCGI sent in stderr: "Primary 
script unknown" while reading response header from upstream, client: 
**ip_address**, server: _, request: "GET /test.php HTTP/1.1", upstream: 
"fastcgi://unix:/opt/bitnami/php/var/run/www.sock:", host: "3.110.22.245"
 2023/10/25 07:14:16 [error] 676#676: *9 recv() failed (104: Connection reset by 
peer) while reading response header from upstream, client: **ip_address**, 
server: _, request: "GET /news/coastal/ky-2/ HTTP/1.1", upstream: 
"fastcgi://unix:/opt/bitnami/php/var/run/www.sock:", host: "karavalixpress.com"

Please check the following guide to troubleshoot server issues:

https://docs.bitnami.com/installer/infrastructure/nginx/troubleshooting/

[Wordpress]

Some files don't have the expected permissions Please check the following guide:
Press [Enter] to continue:

https://docs.bitnami.com/general/apps/wordpress/administration/understand-
file-permissions/

Found recent WordPress plugin related error messages in the Nginx error log.

2023/10/25 06:36:37 [error] 685#685: *10268 recv() failed (104: Connection reset 
by peer) while reading response header from upstream, client: **ip_address**, 
server: _, request: "POST /wp-admin/admin-ajax.php HTTP/1.1", upstream: 
"fastcgi://unix:/opt/bitnami/php/var/run/www.sock:", host: "karavalixpress.com", 
referrer: "https://karavalixpress.com/wp-admin/update.php?action=upload-plugin"

Please check the following guide to deactivate plugins:

https://developer.wordpress.org/cli/commands/plugin/deactivate/

===== End of bndiagnostic tool output =====

bndiagnostic was not useful. Could you please tell us why?

More details mentioned below

Describe your issue as much as you can

Hello,

The website front end is loading properly, Even the WP-ADMIN is working.

But when we try to create a post, It shows a 500 error.

The same is true if we try to update any themes/plugins.
Please check why this is happening and help us resolve this.

[vgnavada]

Hi . @jotamartos
Any updates? We really need your help 😭

[vgnavada]

Hi @jotamartos any update?

[jotamartos]

Hi @vgnavada,

What changes did you make in the application lately? I suggest you disable the plugins and themes (you can rename those folders) and check if the application works properly after that. The issue seems to be in the app itself.

I can see all services are up and running so that shouldn't be the issue. You also have enough disk space and memory for the application to run.

[github-actions]

This Issue has been automatically marked as "stale" because it has not had recent activity (for 15 days). It will be closed if no further activity occurs. Thanks for the feedback.

[github-actions]

Due to the lack of activity in the last 5 days since it was marked as "stale", we proceed to close this Issue. Do not hesitate to reopen it later if necessary.