Trade penalties
This document represents the effort to have an uniform set of responses to similar disputes in the trading process. This is part of the Improve support and mediation Bisq Network project
BTC Buyer issues:
| BTC Buyer Issues | Suggested resolution |
|---|---|
| Buyer does not respond to mediator for 48 hours | Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer accepts trade but does not have the payment method needed (eg accepted Zelle trade but has no Zelle account) | Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer wants to cancel trade due to problems with bank, lack of funds, change of mind, etc | Buyer loses 20% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer is asking for selfie, copy of ID of seller, home address. | Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. Seller can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary. |
| Buyer uses BTC, Bisq, Bitcoin, BTC Tx ID, etc as a payment reference | Buyer loses 25% of of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer claims they were unable to pay in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem. | Buyer provides evidence that they were unable to access Bisq (Git Hub issue / Keybase chat etc). If unable Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer uses unagreed potentially concerning payment reference that such as 'payment for services', 'house rewire', 'consultancy' | Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer uses unagreed innocuous payment reference that such as holiday fund, flowers without agreement. | Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer attempts to debit sellers account using their bank details. | Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer raises request for refund from Revolt / TransferWise due to buyer using their account to sell them Bitcoin. | Buyer loses 100% of of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer makes payment to wrong account that have previously used to trade with the seller | Buyer loses 5% of the trade amount. Buyer retains the rest of their security deposit. Seller has the option to refund buyer. |
| Buyer makes payment from an account with a account number than their payment methods | Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer makes payment from an account with a different name | Buyer loses 25% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer takes SEPA payment and then sends payment via SWIFT, or takes SEPA payment then send via TransferWise etc | Buyer loses 10% of the trade amount. Buyer retains the rest of their security deposit. |
| Buyer takes altcoin offer and then sends altcoin with a low fee that gets held up in the blockchain. | Buyer has the option to do CPFP or similar. If late buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount., 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any payment by buyer and seller has option to refund buyer. |
| Buyer does not make payment in trade window | If late buyer loses the following; 0-24 hours late: Buyer loses 5% of the trade amount., 24-48 hours late: Buyer loses 10% of the trade amount, 48-72 hours late: Buyer loses 15% of the trade amount, |
| Buyer made a mistake they actually meant to sell not buy BTC. | Buyer has the option to complete the trade within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount, 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any late payment by buyer and seller has option to refund buyer. This is to prevent option buying. |
| Buyer sends random / incorrect payment amount. | Buyer has the option to send the correct amount within the trade window. If they fail to do this Buyer loses the following; 0-24 hours late: Buyer loses 2.5% of the trade amount, 24-48 hours late: Buyer loses 5% of the trade amount, 48-72 hours late: Buyer loses 7.5% of the trade amount, 72-96 hours late: Buyer loses 10% of the trade amount. Any late full payment by buyer and seller has option to refund buyer. |
BTC Seller issues
| BTC Seller Issues | Suggested resolution |
|---|---|
| Seller does not respond to mediator for 48 hours | Seller loses 25% of the trade amount. Seller retains the rest of their security deposit. |
| Seller does not have the payment method needed (eg accepted Zelle trade but has no Zelle account) | Seller loses 10% of the trade amount. Seller retains the rest of their security deposit. |
| Seller wants to cancel trade due to problems with bank | Seller loses 20% of the trade amount. Seller retains the rest of their security deposit. |
| Seller is asking for selfie, copy of ID of buyer, home address. | Seller loses 10% of the trade amount. Seller retains the rest of their security deposit. Seller can choose whether to provide or not. *Bisq should incentivize accounts that do not ask for any more information than necessary and penalize users that trade with banks that add for more information than necessary. |
| Seller claims they were unable to release BTC in time of payment window due to Bisq wallet being corrupted and needing to resync, unable to log into Bisq, other problem. | Seller provides evidence that they were unable to access Bisq (Git Hub issue / Keybase chat etc). If unable Seller loses 25% of the trade amount. Seller retains the rest of their security deposit. |
| Seller attempts to debit buyer's account using their bank details. | Seller loses 100% of of the trade amount. Seller retains the rest of their security deposit. |
| Seller raises mediation in error then completes release of BTC outside of trade window | Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount. |
| Seller accepts SEPA instant trade but is unable to receive a SEPA Instant payment at they only have a SEPA account | If BTC release occurs outside of payment window, Seller loses 2.5% of the trade amount., 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount. |
| Seller does not release BTC in trade window | If late Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount. |
| Seller made a mistake they actually meant to buy not sell BTC, but offer was taken. | Seller has the option to complete the trade within the trade window. If they fail to do this Seller loses the following; 0-24 hours late: Seller loses 5% of the trade amount., 24-48 hours late: Seller loses 10% of the trade amount, 48-72 hours late: Seller loses 15% of the trade amount, 72-96 hours late: Seller loses 20% of the trade amount. Seller loses 20% of the trade amount, Over 96 hours late: Seller loses 25% of the trade amount. |